Partner Operations Manager

Accelerate your career. Join the organization thats driving the worlds technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

Primary Focus: The primary focus of the Partner Operations Manager is business process improvement with the primary objective of reducing costs and increasing efficiency to assigned areas. They contribute to developing recommendations for process design changes for improvement in internal control systems business objectives and customer experience.

Key Responsibilities:

Maximize efficiencies and effectiveness of workgroup business processes.

Focus on strategic projects that enable process improvement (reseller or vendor facing)

Collaborate effectively with process stakeholders to develop support initiatives and strategies to maximize profitability and the customer experience.

Provide second level escalation support for tool and systematic related issues.

Provide leadership and focus (leveraging the strengths of the team and each team member)

Utilize activity metrics to support efficiencies and align them with sales goals and wanted behaviors.

Create an environment of accountability responsibility and collaboration.

Create strategic plans for the support team in conjunction with strategic sales plans in alignment with customer needs and IM value proposition.

Provide thought leadership and effective collaboration with partner shared services and other stakeholder organizations.

KNOWLEDGE AND SKILLS:

Experience in financial controls costing process design and re-engineering and medium to large project management

Demonstrated leadership experience is required; line management in an operating environment is a plus.

Mastery skill level of Excel Word PowerPoint Visio tools; must be skilled in high-level statistical and financial analysis disciplines.

Superior communication skills both written and oral

Experience leading large cross-function teams and driving consensus among colleagues; ability to lead motivate influence and drive to results in a highly matrixed environment is essential.

Ability to motivate colleagues to peak performance and establish credibility with key decision makers.

Ability to think abstractly and take calculated risks to improve business performance.

Experience and demonstrated previous use of Six Sigma and DMAIC (or similar) LEAN and/or Kaizen principles and methodologies desired.

Ability to multi-task respond to rapid change manage projects manage detail manage relationships and resources.

Set realistic and achievable goals/objectives and timelines.

Ability to make significant contributions to process and systems. Additional experience in project or program management of medium to large sized complex and enterprise accounts strongly preferred.

A high school diploma (or equivalent) required bachelors degree preferred (or additional relevant experience in a related field).

Minimum 5 years functional experience including a minimum of 3 years specific experience.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.

This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.