Director, Operations Learning and Development

Position Summary...

What youll do...

This position is responsible for the operation of the Learning and Development department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Make your mark on the legacy of Walmart and come build the next great retail disruptor of global online marketplaces. With Walmart Marketplace you will redefine the future of shopping and create innovative solutions alongside supportive teammates while influencing millions of shoppers and thousands of sellers daily. Walmart Marketplace is a curated community of respected professional sellers who offer only top-quality authentic products and best-in-class Seller Support. Marketplace is an integral part of Walmarts growth strategy and fast-paced innovation is embedded into every aspect of what we are building.

This role oversees the strategy design and delivery of learning and development programs by defining the learning roadmap; creating and managing program plans and timelines; partnering with business leaders to assess needs and prioritize solutions; developing communication and rollout plans to drive adoption; establishing learning standards and measurement approaches; monitoring effectiveness and iterating based on insights; and managing budgets and vendor relationships where required.

Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting selecting and developing talent; supporting mentorship workforce development and succession planning; and leveraging the capabilities of new and existing talent.

Directs the implementation of learning solutions by building relationships and partnerships with key stakeholders; shaping a modern learning strategy and operating model; designing and evolving curricula and learning pathways (onboarding role-based leadership and functional); facilitating and enabling train-the-trainer programs; leveraging best practices and learning science to improve learner experience; ensuring content accuracy and relevance; establishing assessment and certification approaches where appropriate; developing learning dashboards and insights to track engagement and impact; and partnering with Product Work Force Management Operations and other internal teams to embed learning in the flow of work through job aids performance support and digital learning experiences (including responsible use of AI-enabled learning tools). This role also owns the strategy and governance for maintaining current accurate knowledge base systems and knowledge content ensuring updates keep pace with business changes and that content quality freshness and usage are measured and continuously improved.

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.

Drives measurable improvement in capability performance and engagement by identifying learning opportunities through data and stakeholder input; applying learning measurement methodologies (e.g. assessments proficiency models performance metrics and feedback loops) to evaluate outcomes; iterating programs to increase effectiveness and relevance; using judgment to prioritize the highest-impact initiatives; and ensuring data accuracy and appropriate stewardship of learner information.

Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

You will make an impact by:

• Lead the end-to-end Learning & Development strategy for Marketplace Support balancing speed quality and scalability while improving associate capability and the seller experience
• Own and evolve the learning operating model (intake prioritization governance and content standards) ensuring programs are current measurable and aligned to business needs
• Define and implement a scalable learning strategy spanning needs assessment design development delivery reinforcement and measurement aligned to Marketplace and network-level priorities
• Lead Learning Experience Design by overseeing the design build launch and continuous improvement of blended learning (facilitated virtual self-paced and on-the-job) that enables consistent confident associate execution
• Establish and govern learning intake delivery and reinforcement (training calendars facilitator capacity train-the-trainer readiness and sustainment mechanisms) to support evolving business needs and operational coverage
• Own the portfolio roadmap for Learning & Development aligning team capacity to Marketplace strategy learner needs and key transformation initiatives
• Develop and maintain a robust learning measurement framework (engagement proficiency application and business impact indicators) to evaluate effectiveness and continuously improve programs
• Own the knowledge management ecosystem (knowledge base strategy taxonomy authoring and review workflows and content governance) to keep guidance current as the business evolves and to reduce variability in execution
• Define and track knowledge base health metrics (e.g. content freshness accuracy/QA search success article adoption/deflection and update cycle time) with a clear operating rhythm to ensure the organization keeps up with change
• Partner closely with Marketplace Operations Product Engineering Strategy and Analytics teams to translate business objectives into scalable learning solutions performance support and knowledge management
• Drive continuous innovation in learning by piloting new modalities (coaching simulations microlearning) and incorporating AI-enabled learning responsibly (e.g. content acceleration personalization practice and performance support) while maintaining quality and governance
• Hire mentor and develop a team of leaders setting a high bar for learner-centric design facilitation excellence and measurable impact while building a strong leadership bench

Youll sweep us off our feet if

• You bring deep experience leading Learning & Development functions within complex scaled environments (eCommerce Marketplace Support or Tech-enabled operations preferred)
• You have built and led enterprise learning programs including intake and governance curriculum standards and measurable outcomes at scaleideally including ownership of knowledge management systems/knowledge bases and the operating mechanisms to keep content current
• You are fluent in instructional design and facilitation translating business needs into engaging learning experiences and performance support that drive proficiency
• You operate comfortably at the intersection of learning strategy and delivery able to set direction while staying close enough to the work to ensure high-quality execution
• You are a strong storyteller and influencer able to translate learner data and business insights into clear narratives recommendations and investment cases for leaders
• You thrive in ambiguous environments bringing structure and momentum to build sustainable learning ecosystems content governance and partner alignment
• You have a strong people leadership foundation including managing senior leaders coaching for impact and building succession-ready teams
• You are energized by transformation work and comfortable leading learning through change at scale (new tools new ways of working and new capability requirements)
• You enjoy operating in fast-paced high-growth environments while maintaining high standards for learning quality consistency and a strong learner experience

Key Skills
The following key skills are required to perform one or more essential functions of this position.
Learning Strategy Instructional Design Facilitation (In-person & Virtual) Curriculum & Content Development Knowledge Management & Knowledge Base Governance Content Strategy & Taxonomy Learning Technologies (LMS/LXP) AI-Enabled Learning Innovation Training Needs Analysis Learning Measurement & Evaluation Stakeholder Management Program & Project Management Cross-Functional Leadership Executive Presence and Strong Writing Skills.

Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position

Respect the Individual: Builds high-performing teams; seeks and embraces differences in people cultures ideas and experiences; creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities; builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.

Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action.

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity (e.g. creating fair opportunities for associates and suppliers driving local giving efforts).

Act with Integrity: Ensures that teams follow the law our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns and models our culture of non-retaliation; listens to concerns raised by associates and takes action and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.

Act with Integrity: Acts as an altruistic servant leader and is consistently humble self-aware.

Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acting with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

Serve our Customers and Members: Adopts a holistic perspective that considers data analytics customer/member insights and different parts of the business when making plans and implementing strategies.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmarts business model.

Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.

• Reads information often in small print.
• Visually verifies information often in small print.
• Creates documents reports etc. using a writing instrument (such as a pencil or pen) or computer.
• Communicates effectively in person or by using telecommunications equipment.
• Presents information to small or large groups and individuals.
• Enters and locates information on computer.
• Observes associate customer or supplier behavior.

Travel
Traveling is necessary to perform one or more essential functions of this position.

• Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.

Preferred Qualifications

• Masters degree in Organizational Development Human Resources Industrial/Organizational Psychology Education or related field.
• 3 years experience leading cross-functional teams.
• Professional certification such as ATD CPTD/APTD CPTM or equivalent learning credential.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $110000.00 - $220000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Minimum Qualifications: Bachelors degree in Business Administration Engineering Operations or related field and 5 years experience in operations project management or related area OR 7 years experience in operations project management or related area. 3 years supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St Bentonville AR 72716 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.