Admissions Operations Manager

Primary Purpose
Under the general supervision of the Associate Dean of Admissions & Student Affairs the operations manager is responsible for daily admissions operations to meet the enrollment goals and strategic objectives of the dental school including data reporting yield interviews advising and orientation events and initiatives. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Essential Functions
Leadership Supervise mentor and evaluate a team of admissions coordinators fostering a collaborative inclusive and performance-driven culture. Lead hiring onboarding training and ongoing professional development for admissions staff. Foster an office environment that empowers staff to deliver exceptional customer service and personalized support to all constituents. Admissions Operations Manage daily operations of the admissions office ensuring efficiency accuracy timeliness and adherence to institutional policies and documentation requirements. Oversee application and acceptance processing enrollment deposits and admissions decision workflows. Manage admissions / application systems and platforms including WebAdMIT Banner Axium and databases. Oversee the conversion and import of dental admission applications into student information system. Ensure compliance with admissions standards guidelines criteria and accreditation requirements. Data Analysis and Reporting Prepare and deliver weekly monthly and ad hoc summaries and reports for associate dean / admissions committee to support admissions forecasting and strategic decision-making. Generate standard and customized reports for faculty administrators and university stakeholders. Manage create and disseminate surveys for data analysis and reporting to administration. Admissions & Interview Programs Oversee admissions advising processes for prospective students and external audiences regarding the admissions and application process and Dugoni School programs. Supervise admissions interview program for all dental school programs. Support Associate Dean with admissions presentations and facilitation during interview days. Develop comprehensive training materials for faculty and student interviewers; Develop program information for prospective students and interviewees; Manage online repository for prospective student materials. Update and maintain printed and online admissions policies procedures and training manuals. Coordinate annual admissions meeting and executive and admissions committee meetings including preparation of candidate data and application materials. Recruitment Yield & Event Programming Lead planning and execution of on-campus and virtual recruitment and admissions events including open houses admitted student days interviews dental school tours and student ambassador program. Ensure all campus visits including personalized visits are impactful and tailored to prospective student needs. Orientation & New Student Transition Manage schedule and coordinate DDS / IDS orientation week program for incoming students. Support successful transition and onboarding of new students. Manage accepted/incoming student and candidate repositories and microsites for admitted/incoming students. Communications Collaborate with associate dean to develop print and distribute admissions communications mailings and brochures targeted to intended audiences. Support production and annual review of admissions publications and application materials. Oversee updates to the admissions website and digital communications platforms. Misc. Perform all other duties as assigned by the Associate Dean Student Services.

Minimum Qualifications
Knowledge of: Federal and state regulations regarding university admissions. Advanced functions in Microsoft Office including Excel PowerPoint Outlook and Microsoft Word. Admissions / application systems services and programs including WebAdMIT Banner etc. Ability to: Provide effective leadership training and supervision. Communicate effectively with administration staff students and public through oral and written communications. Make effective presentations. Prepare and present reports concisely and logically. Project a professional image. Understand interpret and apply laws rules and regulations as they relate to admissions and student services. Analyze problems project solutions and implement recommendations. Effectively manage projects and deadlines with strong attention to detail. Maintain confidentiality of information in compliance with the Family Education Rights and Privacy Act ( FERPA ) and other applicable federal state local or university regulations/guidelines. Effectively counsel students and parents regarding admissions. Work with minimal supervision. Experience: Minimum of five years in management of graduate program / student services preferably in a health professions program. Previous management/supervisory experience managing professional staff. Demonstrated experience working with university student information system. Education: Bachelors degree

Preferred Qualifications
Ability to: Provide effective leadership training and supervision. Communicate effectively with administration staff students and public through oral and written communications. Project a professional image. Effectively manage projects and deadlines with strong attention to detail. Work with minimal supervision. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule
Mon-Fri 5 days/week 8 hours/day