Team Shop and Events Assistant Manager VolShop UTK

The Team Shop and Events Assistant Manager support the Events Manager in the daily operations of the Team Shop at Neyland & Lindsey Nelson Stadium and licensed merchandise locations at all University of Tennessee athletic events. This role assists in executing event operations ensuring exceptional customer service strong product presentation and operational consistency. Key responsibilities include assisting with onboarding training and coaching Student Retailers to reinforce service standards and product knowledge. Helps supervise approximately 50 Student Retailers supports visual merchandising execution monitors inventory levels and ensures accurate use of POS and operational procedures. The role frequently requires evenings weekends and holidays aligned with the athletic event schedule.

Inventory Management:

• The Events Assistant Manager supports the Events Manager in executing visual merchandising standards at the Team Shops and all VolShop event locations.
• Assists in directing Student Retailers to stock merchandise ensure accurate pricing and maintain displays that drive sales and create a positive shopping experience.
• Helps monitor inventory levels during events and communicates replenishment needs to the Events Manager buyers and distribution center.
• Assists with transferring merchandise between VolShop locations and preparing product for event venues.
• Supports proper handling and care of event vehicles used to transport inventory.
• Reinforces loss prevention procedures and supports sales floor security efforts at all event locations to minimize inventory shrinkage.

Supervision of Student Retailers and Daily Operations:

• Responsible for training and overseeing Student Retailers ensuring smooth daily operations. Key duties include:
• Training and Coaching: Train Student Retailers on register procedures customer service product knowledge and store policies while providing ongoing coaching to improve performance.

• Scheduling & Payroll: Adjust Student Retailer hours in scheduling in payroll system and support the hiring and training of new employees in collaboration with the Team Shop and Events Manager.

Store Operations:

• Perform opening and closing procedures ensuring all store and University policies are followed. Address Student Retailer issues with Events manager and ensure POS areas are stocked with necessary supplies.

Leadership:

• Serve as Person In Charge in the Team Shop and Events in the Managers absence making key operational decisions.

Collaboration:

• Attend VolShop departmental meetings to stay informed on policies procedures and store initiatives.

Customer Service & Event Operations:

• Model exceptional customer service and support the Events Manager in reinforcing service expectations with Student Retailers.
• Provides ongoing coaching and guidance to team members to ensure positive and consistent customer experience.
• Regularly operates the POS system and assists with opening and closing event locations in accordance with established procedures.
• Supports the resolution of customer concerns and escalates complex issues to the Events Manager when appropriate.
• Help ensure guests have a positive and enjoyable shopping experience that encourages repeat business.
• Applies sound judgment within established guidelines and supports store policies including returns and exchanges.

Required Qualifications:

• High school diploma or GED
• 1-year working in the retail industry

Preferred Qualifications:

• Bachelors degree
• 1-year of supervision in retail or similar field
• 1-year in customer service role