Pharmacy Assistant (Contract)

We are seeking a detailoriented Pharmacy Assistant to join our specialty pharmacy operations this entrylevel role you will support daytoday pharmacy patient service and shipping operations by ensuring accurate medication processing timely shipments and highquality customer support. This role is ideal for candidates looking to begin or grow a career in pharmacy operations healthcare administration or patient services.

The schedule for this position is Monday to Friday 9:00 a.m. to 5:00 p.m. with a rotating 10:00 a.m. to 6:00 p.m. shift once or twice per week.

What Youll Do:

• Provide professional patientfocused customer service through phone and email interactions.

• Create and maintain patient profiles and records using pharmacy software (e.g. Kroll).

• Schedule and coordinate patient appointments medication dispensing and shipment timelines.

• Accurately dispense package label and prepare medications for shipment in accordance with SOPs.

• Process prescription billing and ensure required documentation is complete and accurate.

• Support thirdparty billing by identifying issues and contacting adjudicators or plan administrators as needed.

• Conduct patient followups related to refills shipment scheduling or outstanding accounts.

• Ensure all medical or clinical questions are referred promptly to a licensed Pharmacist.

• Perform shipping and receiving activities including printing waybills checking orders and coordinating courier pickups.

• Assist with inventory receiving organization reconciliation and discrepancy reporting.

• Track shipments and communicate with couriers and internal teams regarding delivery issues.

• Maintain a clean organized and compliant shipping and receiving workspace.

• Adhere to all company SOPs privacy standards and regulatory requirements.

• Support additional operational or administrative tasks as assigned by the Pharmacist or Supervisor.

Basic Requirements:

• Secondary School Diploma / High School Diploma or equivalent.

• 01 years of relevant experience or an equivalent combination of education and experience.

• Proficient in English both written and verbal.

Preferred Skills & Experience:

• Previous experience in a retail specialty or hospital pharmacy environment.

• Exposure to shipping/receiving warehouse or inventory operations.

• Familiarity with pharmacy management systems (Kroll experience is an asset).

• Working knowledge of thirdparty prescription billing and reimbursement processes.

• Strong organizational skills attention to detail and ability to multitask in a fastpaced environment.

• Comfort learning new software systems and following detailed procedures.

Work Environment & Physical Requirements

• This is an onsite role in a pharmacy and shipping/receiving environment.

• Requires standing walking lifting and handling materials throughout the day.

• Ability to lift and move up to 22 lbs independently and heavier items with team assistance.

• Work may take place in multitemperature environments (sitespecific).