Customer Support Lead

As a Customer Support Lead here at Honeywell you will lead and support a team of 2 Energy Advisors while coordinating schedules delivering status reports and managing all day-to-day operations in the call center. This person will implement coordinate and support the operational aspects of ongoing Customer & Product Support projects serving as a liaison between project operations and planning project team and line management. You will assess project issues and develop resolutions to meet productivity quality and customers satisfaction goals and objectives. You will develop new mechanisms for monitoring project progress for intervention and problem solving with project managers line managers and clients utilizing call center and IT platforms.

Note:This position is on a hybrid schedule with 3 days in office and 2 days at home.

Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite M-F followed by 3 days in the office per week.

KEY RESPONSIBILITIES

• Provide working frontline support and supervision overseeing the Staff and personnel development of the customer service support center on-site in the Honolulu Hawaii office.
• Help Program Staff meet the execution of energy programs to meet performance and savings goals.
• Document processes and create team alignment across our client programs while possessing a solid understanding of program deliverables.
• Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies procedures goals and objectives.
• Deliver reports against internal and external KPI targets.
• Responsible for maintaining and following detailed operational procedures ensuring contract terms are met and will continuously improve quality of service delivery and provide value added customer service.

YOU MUST HAVE

• 3-5 years of Customer Service Leadership experience. Business Project Management Communications or related.
• Minimum 2 years experience supervising onsite staff with metric driven operations and understanding of KPIs preferably in a customer service setting.

WE VALUE

• Prior Call Center Experience
• A proficient understanding of the principles and best practices in customer service.
• Excellent team and communication skills
• Proficiency with MS Office including Word Power Point with an emphasis on Excel.
• Must be versatile and able to manage multiple projects simultaneously working across various teams and stakeholders.
• An ability to take initiative and work with limited direction.
• An ability to influence across a broader organization.
• Ability to engage external clients with a high degree of professionalism.
• Comfortable in leading internal and client-facing discussions and meetings
• Prior engagement with trades or manufacturer relationships.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations creates world-class sensor technologies automates supply chains makes warehouses smarter and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety sustainability resiliency and productivity of their people plants and assets.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary cutting-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit:click here

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date:

The annual base salary range for this position is $. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

72100.00