Member Services Manager

Member Services Manager

The District Credit Union Aurora CO (On-Site)

Are you a passionate leader who thrives on developing teams building relationships and delivering exceptional member experiences At The District Credit Union were looking for a Member Services Manager to lead our front-line teams and help drive growth service excellence and community impact.

About the Role

As a Member Services Manager youll lead and support our member services teams across multiple locations ensuring an outstanding experience for every member interaction. Youll play a key role in driving deposit and loan growth coaching employees and fostering a culture aligned with our mission vision and values.

This is a hands-on leadership role where youll combine people development operational oversight and lending expertise to strengthen both team performance and member relationships.

What Youll Do

• Lead coach and develop tellers contact center representatives and member service representatives
• Drive branch performance through deposit growth loan production and new member acquisition
• Support lending operations including underwriting consumer loans within authority
• Ensure compliance with applicable regulations and internal policies
• Monitor and improve audit performance operational controls and risk management
• Foster a strong service-focused culture aligned with organizational values
• Partner with leadership on marketing initiatives growth strategies and community engagement
• Conduct team meetings one-on-ones and performance evaluations to support staff success

What Success Looks Like

Youll be measured on:

• Member satisfaction
• Branch efficiency
• Staff retention and engagement
• Strong audit and compliance results

What You Bring

• 25 years of leadership experience in a bank or credit union
• Proven ability to coach mentor and develop high-performing teams
• Strong knowledge of consumer lending and deposit operations
• Solid understanding of regulatory compliance (Regs B D E Z CC DD)
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office tools (Outlook Teams etc.)

Education: Bachelors degree in business or related field (or equivalent combination of education and experience)

Why Join Us

At The District Credit Union our work is rooted in purpose. We are dedicated to strengthening our community by providing financial education and supportive financial products and services that help our members thrive throughout lifes journey.

Our team lives out this mission every day through our core values:

• Knowledgeable We invest in continuous learning so we can better serve our members and support one anothers growth
• Helpful We lead with empathy take action and remove barriers to create meaningful financial progress
• Reliable We follow through do whats right and build trust in every interaction
• Loyal We are committed to our members our team and our community for the long term

Joining our team means being part of an organization where your leadership makes a real impact-on your team your members and the community we proudly serve.

Compensation & Benefits

We believe in supporting our employees both professionally and personally. Our total rewards package is designed to promote well-being growth and long-term success:

• Salary Range: $65000 $75000 annually (based on experience and qualifications)
• Medical Dental & Vision Insurance: Comprehensive coverage options to support you and your family including two carrier options for medical with generous contributions from the credit union to share costs.
• Paid Time Off: Generous PTO program supporting work life balance encompassing vacation sick time and paid holidays
• Professional Development: Ongoing training leadership development and career advancement opportunities within the credit union movement and the organization
• Retirement Benefits: 401(k) retirement savings options with matching after 6 months

Joining The District Credit Union means investing in a career where your contributions are valued and your growth is supported.

Ready to Lead with Purpose

If youre ready to make an impact develop teams and elevate the member experience wed love to hear from you.

Apply today and help shape the future of member service at The District Credit Union.

Required Experience:

Manager