Senior Customer Care Specialist – Concierge Program

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Senior Customer Care Specialist Concierge Program delivers a premium white glove onboarding and support experience for corporate account customers enrolled in McKessons Concierge Service. This role serves as the customers primary point of contact during onboarding coordinating all setup activities leading customer training and ensuring a seamless transition into steady state operations.

The Specialist partners closely with cross functional teamsMDM Underwriting Credit Contract Administration and Customer Careto ensure accuracy clarity and consistency throughout the onboarding process. This position requires strong problem solving skills exceptional communication and a passion for delivering elevated customer experiences.

Key Responsibilities:

Customer Consultations & Requirements Gathering

• Lead oneonone onboarding consultations to understand customer structure ordering methods expected volume pricing platform and access needs.
• Set clear expectations for the onboarding process and establish timelines for key milestones.

Account Setup & CrossFunctional Coordination

• Serve as the single point of contact during onboarding ensuring all required documents (credit applications financials access forms) are complete and accurate.
• Coordinate with internal teams to ensure timely account creation pricing submission and order readiness.
• Schedule and facilitate welcome calls and customer portal walkthroughs via Teams.

Customer Training & Enablement

• Provide hands-on guidance within the customer portal including placing orders managing credit cards adding/removing users and navigating invoices.
• Ensure user access permissions and login credentials are properly configured.
• Provide clear easy-to-follow training materials and reference documents.

PostSetup Engagement & Support

• Conduct follow-up calls to confirm onboarding success and address outstanding questions.
• Perform quarterly account access reviews to maintain accuracy of user lists and contact details.
• Maintain proactive communication to ensure an exceptional customer experience.

Continuous Improvement & Program Development

• Identify opportunities to refine onboarding processes and enhance the concierge customer journey.
• Support conceptual valueadded services such as shipment notifications or auto ship scheduling.
• Capture customer feedback to contribute to program enhancements.

Qualifications

Required

• Typically requires 5 years of relevant experience including customer care account management onboarding or similar service roles.

Preferred

• Prior experience with corporate accounts or multisite customer structures.
• Familiarity with pricing platforms contract administration and customer center functionality.
• Proven track record of delivering hightouch or premium customer experiences.
• Strong working knowledge of McKesson systems order processing new account setup and credit workflows.
• Excellent communication organization and relationshipbuilding skills.
• Ability to guide customers through complex processes
• Meeting with and presenting to customers on camera with professionalism and confidence.

What Success Looks Like

• Smooth accurate and timely customer onboarding.
• Strong customer satisfaction and positive feedback following onboarding activities.
• Consistent proactive communication with crossfunctional partners.
• Demonstrated ownership attention to detail and customerfocused execution

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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