Manager, Health Informatics and Reporting

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for a Manager Health Informatics and Reporting to join our team!

The Manager Health Informatics & Reporting is responsible for leading the organizations reporting strategy data quality initiatives and effective use of the Client/Clinical Record Management System (CRMS) across community health programs. As a key leader within the Health Information Management Team the Manager oversees a multidisciplinary team responsible for reporting EMR support data governance and workflow optimization.

This role ensures the accuracy integrity and accessibility of data used for regulatory reporting quality improvement performance measurement and decision-making. The Manager collaborates closely with clinical leaders operations IT analytics and external vendors to drive digital health improvements strengthen reporting capabilities and enhance system usability across the organization.

Status: Permanent full-time 37.5 hours per week evening hours and weekends may be required; Note this posting is for an active vacancy
Salary: $93132.41 - $109567.54 annually (Candidate qualifications will be considered when determining the starting salary)
Location: This position is based out of our 7700 Hurontario St. Brampton office. Although we operate within a hybrid workplace model staff are required to have on-site and/or community presence as per program and client needs.

What You Will Do:

EMR Oversight

• Lead the design implementation and continuous optimization of participant record and case management systems ensuring alignment with service delivery needs reporting requirements quality improvement goals and PHIPA and information security standards.
• Oversee EMR user provisioning role-based access onboarding and permission management across all community programs to support secure and effective system use.
• Analyze clinical and operational workflows to identify gaps redundancies and opportunities for informatics-driven improvements and stronger reporting integrity.
• Lead the standardization of documentation workflows data definitions and reporting practices across departments to improve consistency compliance and data quality.
• Manage relationships with external database vendors and system administrators including negotiating and monitoring service agreements to ensure system performance reliability and support.
• Apply UX principles and UAT processes to ensure high-quality user-friendly system changes that support staff efficiency and service delivery.
• Participate in and lead committees related to digital health EMR optimization data governance and reporting modernization.
• Contribute to long-term planning for EMR (CRMS) enhancement data architecture modernization analytics expansion and broader digital transformation initiatives.

Data Analytics

• Oversee the creation validation and delivery of all recurring and ad hoc reports dashboards and regulatory submissions ensuring the organization can meet immediate reporting needs and funder expectations from day one.
• Ensure accuracy timeliness and alignment of reporting with community health program requirements quality initiatives performance indicators and funder obligations.
• Lead the development of new reporting frameworks KPIs and performance indicators in collaboration with clinical operational and senior leadership teams to strengthen decision-making and organizational performance.
• Direct staff in data extraction preparation manipulation and visualization using SQL/MySQL Power BI Excel and other reporting tools to support operational clinical and strategic priorities.

Managing People

• Provide day-to-day leadership supervision coaching and performance management to EMR support staff informatics analysts and data/reporting personnel ensuring strong team accountability and operational excellence.
• Oversee workload distribution team priorities and resource planning to ensure timely completion of reporting deliverables regulatory submissions and system-related initiatives.
• Work closely with leadership and program managers to identify priority reporting analytics and informatics needs translating them into actionable plans and measurable outcomes.
• Manage small to medium-sized projects involving reporting improvements workflow redesign and EMR enhancements ensuring clear priorities and successful execution.
• Oversee project planning communication timelines risk mitigation and post-implementation evaluations to support sustainable improvements and strong stakeholder engagement.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team:

• Bachelors degree in health informatics information systems healthcare administration public health nursing or a related field.
• Masters degree in health informatics analytics health administration or a related field preferred.
• Relevant professional certifications such as CHDA CAHIMS or CPHIMS preferred.
• A minimum of 5 years of experience in health informatics EMR/CRM systems healthcare reporting or healthcare operations.
• Minimum of 3 years of formal or informal leadership experience including supervising a human resources team program development and day-to-day operations.
  
• Demonstrated leadership experience either formally supervising staff or informally leading informatics or reporting functions.
• Extensive experience developing producing and presenting healthcare or community health reports.
• Strong user-centered design mindset with a focus on usability and practical application.
• Proficiency with reporting tools and advanced Microsoft Excel skills.
• Advanced knowledge of SharePoint and knowledge management systems considered an asset.
• Solid understanding of data governance privacy requirements and health information standards.
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County is required
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Open until filled.

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Inuit Métis and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

Required Experience:

Manager