Project Business Analyst & HCD Researcher

Business Analysis & Requirements

• Sit shoulder-to-shoulder with product owners stakeholders and SMEs to dig out what they really need (not just what they first ask for).
• Translate messy complicated business problems into crystal-clear user stories acceptance criteria and process flows that engineers actually want to read.
• Map out current-state processes and shine a light on the gaps risks and wait why do we still do it that way moments.
• Help shape the backlog and roadmap across multiple applications keeping priorities straight when everything feels urgent.
• Make sure requirements line up with business goals regulatory standards and enterprise architecture (because surprise audits are nobodys friend).

Human-Centered Design & User Research

• Plan and run user research that actually changes things (interviews contextual inquiry journey mapping usability testing surveys the works).
• Recruit schedule and coordinate sessions with a diverse user community of 500 participants across programs.
• Turn mountains of qualitative and quantitative data into the kind of insights that get printed out and pinned to walls.
• Build personas service blueprints and experience maps that help everyone see the user clearly.
• Be the loudest voice in the room for users and accessibility politely but firmly from kickoff through launch.

Project Support

• Help project managers and product teams put together project charters business cases and communications that actually get read.
• Support change management training and adoption when new features ship. Because launching something is only half the job.
• Track and report on KPIs research outcomes and system usage trends so we can prove whats working (and fix what isnt).
• Facilitate workshops design sessions and stakeholder meetings without anyone falling asleep.

• A bachelors degree in business or a related field.
• 2 years as a Business Analyst UX/HCD Researcher or similar role juggling multiple projects or systems at once.
• A solid grip on requirements analysis process modeling and documentation. You know what good looks like.
• Real hands-on experience running HCD research and usability testing (not just reading about it).
• The rare gift of explaining complicated ideas to both engineers and executives without losing either one.
• Comfort in Agile/Scrum land where user stories backlogs and ceremonies are part of the daily rhythm.
• Sharp analytical and problem-solving instincts plus the facilitation chops to keep a room moving.
• The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed).

• Experience supporting enterprise-scale applications or systems with 500 users.
• A working knowledge of accessibility guidelines service design or UX/UI principles.
• Comfort in tools like Jira Confluence Mural/Miro Figma Qualtrics or similar.
• Certifications like CBAP CCBA PSM/CSM or UX/HCD credentials.
• A genuine curiosity about the humans behind the tickets and a habit of asking but why one more time than feels comfortable.

• Medical dental vision insurance (fully paid for employees)
• 15 days of paid leave
• 7 days of sick leave
• 2 days bereavement leave
• 11 paid Federal holidays
• Up to 40 hours for jury duty
• 401K with 4% employer contribution (and no vesting period)
• Up to 4 weeks of paid paternity and maternity leave
• Company provided laptop
• $5000 per year for professional development
• $600 per year for technical supplies and equipment
• $2000 referral bonus
• Life and disability insurance
• HSA and FSA
• Legal Shield and ID Shield Voluntary Benefits
• Opportunity to work in a collaborative motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work cant be exciting!