Assistant Manager

Why Homes Alive Pets

This isnt your average pet store. Youll feel it when you walk through our door. Its more than beautifully-designed locations and friendly staff its a belief in a higher standard for pet care. Our stores are community hubs somewhere to come and share an experience with your pet.

Youll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas our teams attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us and it is our mission to add value qualitatively and the qualitative sense it is our mission to elevate every life as important and the quantitative sense and in the context of our business it is also our mission to add value discounts and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Assistant Manager

Direct Report

Store Manager

Department

Store Operations

Location

87 Broadview Dr Sherwood Park AB T8H 1S5

Summary

The Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Assistant Manager is responsible for helping coach team members ensuring that the customer experience is optimal and stepping in where they are needed.

To achieve success as an Assistant Manager you should possess experience and knowledge in customer service staffing and managing inventory.

Qualifications

• 2 years of experience in retail grocery or restaurant.
• Possessing management experience is an asset.

Core Competencies

• Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.
• Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
• Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

• Excellent time management & organization
• Excellent attention to detail
• Excellent teamwork & collaborative abilities
• Excellent customer service
• Experience management of inventory & merchandising
• Trustworthy & positive attitude
• Possess a Class 5 Drivers License

Job Responsibilities

Top Priorities

• Overseeing store staff and properly delegating responsibilities.
• Ensuring high quality presentation of floor inventory including making sure that product is organized and fully stocked.
• Maintain customer service excellence in every aspect of the store including store appearance staff-customer interactions display of merchandise product placement story layout and selling procedures.

General Responsibilities

• Ensuring high quality presentation of floor inventory including making sure that product is organized and fully stocked.
• Recording inventory shrinkage and completing write-off documentation.
• Managing customer returns and submitting credits to head office.
• Overseeing accuracy in sales tags signage and promotions.
• Performing annual store inventory reviews.
• Other reasonable duties as identified by the Store Manger.

A Day in the Life of an Assistant Manager

Each day as an Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next you will likely spend some time reviewing inventory levels making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers answering questions and helping address any concerns they may have. You may also need oversee training a new staff member.

Schedule

• Full-time (40 hrs/week); Hours chosen at the discretion of the Store Manager.
  Must be available on evenings and weekend.

Compensation

• $18-22. Wage commensurate with experience.

Benefits.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Staff discount