Principal Managing Partner

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Managing Partner is responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships takes accountability for the successful deployment of the Workday solution positions additional value into a customer portfolio ensures customers consume the components of their Success Plan and
encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales consulting and product teams.

Success is measured on customer satisfaction management objectives subscription revenue retention & subscription revenue growth.

This position requires a bilingual candidate in French Canadian/English

About You

• Advocate for assigned customers across Workday

• Orchestrate resources to fulfill Workdays obligations

• Promote a remarkable experience that smooths future renewals

• Collaborate with workmates to position additional value available through in-subscription adoption additional subscription products or activation of offerings from our platform ecosystem

• Develop and sustain customer executive relationships

• Maintain accurate contact records of customer interactions in CRM software

• Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer

• Engage the appropriate workmates to support account planning feature adoption and ecosystem activation strategies

• Serve on and actively participate in customer steering committee meetings

• Provide direction and support to a customers implementation team especially as it relates to scope budget timeline and critical deployment issues

• Receive concerns from customer executives and coordinate workmates to resolve the situation

• Work with a customer to drive steady adoption of Workdays innovation by matching new features and products to relevant business outcomes

• Drive customer self-sufficiency by ensuring a customer understands how to engage with Workdays Customer Experience organization and use the features of their Success Plan

• Seek customer stories and champions who will speak with prospective customers

• Collaborate with other workmates in the Managing Partner practice around the world to advance the tools and techniques that produce a remarkable customer experience

Basic Qualifications:

Must be Bilingual in French Canadian/English - please indicate on your CV that you meet the bilingual requirement

10 years experience deploying large sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the any of the following: Healthcare Diversified Industries State Local Federal Government FSI Higher Education arenas

2 years direct experience with a cloud-native HR or Finance software (such as Workday SuccessFactors NetSuite or a similar product) as an implementation leader business function owner hands-on configuration resource or workmate

8 years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment.

Other Qualifications:

Excellent stakeholder management skills including the ability to identify key stakeholders understand their needs and effectively communicate and engage with them to build strong relationships and achieve organizational objectives are vital.

Ability to empower and lead a matrixed team of individuals at multiple levels within an organization

Ability to manage and prioritize multiple customers demands balancing customer satisfaction with revenue and profitability targets

Have a dedication to continuous improvement in the way we serve our customers

Proven ability to develop and implement effective account strategies focused on building strong client relationships identifying growth opportunities and driving customer retention and revenue is essential.

Strong customer insights skills with the ability to analyze customer data identify trends and provide actionable recommendations to improve customer satisfaction and inform business strategies are highly valued.

Exceptional relationship management skills are crucial with a focus on building and maintaining strong relationships with clients partners and colleagues to foster collaboration loyalty and a positive work environment.

Ability to travel 30%

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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