Member Eligibility Advisor, Pivotal & THE OUT

JOB DESCRIPTION

Member Eligibility Advisor PIVOTAL UK

London United Kingdom InMotion Ventures 3 Ltd

About us

As a newly merged powerhouse InMotion Ventures 3 brings together two groundbreaking brands PIVOTAL THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company they operate as distinct entities with their own missions products and services. By joining InMotion Ventures 3 youll be working across both PIVOTAL THE OUT playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL

At PIVOTAL we are transforming the way people experience cars. Launched in 2019 Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation servicing insurance and tax; with one monthly payment everything is taken care of.

THE OUT

At THE OUT weve reinvented luxury car rental. Forget the queues hidden fees and trips before the trip. Instead we deliver world-class Jaguar Land Rover vehicles directly to your door. Whether its a spontaneous weekend getaway or a business trip we promise hassle-free first-class service from start to finish. With everything included; unlimited mileage additional drivers insurance and more THE OUT is more than just a car rental service; its an experience.

Whether youre supporting PIVOTALs car subscription model or working with THE OUTs luxury rental service youll be part of a team thats setting new standards for customer experience flexibility and luxury in the automotive world. The best part Youll have the chance to make an impact in two innovative growing companies - all under one roof.

About the Role

Are you able to engage with customers to provide a truly great service Are you willing to go the extra mile If so come and join the Pivotal team as a Member Eligibility Advisor.

We are a new business on a mission to make motoring more flexible for people needing a car they can call their own. JLR represents four distinct and emotionally engaging brands: Jaguar Range Rover Defender and Discovery. Previously existing under the umbrella brand of Land Rover; Range Rover Defender and Discovery have split off and now carry their own distinct brand names and identities.

As a key member of our team you will need to be extremely organised and able to work on your own initiative to find partnerships that match our strategic direction. This includes developing short and long term roadmap market research to discover new avenues prospecting possible partners and attending in person meetings to onboard and performance manage the partners inline with business revenue targets.

We are seeking applications from candidates with proven experience in the direct selling of vehicle leasing and/or vehicle rental. This role is based from home with the requirement for frequent face to face interactions with active and prospective partners.

What does a Member Eligibility Advisor do

• Ensure a consistent and high level of customer service is provided to all prospective and active Pivotal customers when completing their eligibility checks.
• Communicate accurately and clearly regarding the result of the completed eligibility checks and next steps.
• Prioritising and processing customer requests submitted by telephone email live chat or instant message.
• Ensure all targets are met customer processes are followed and communicated to in a timely manner.
• Maintain thorough and accurate customer eligibility records.
• Keep confidential records and financial information private and secure (we are an FCA regulated business.)
• Development of processes to deliver great customer care and provide a modern luxury service.
• Work as part of the broader onboarding team to drive positive company sales results.

Skills & Experience

• Friendly patient and ability to work in a fast-paced environment.
• Determination diplomacy and excellent interpersonal skills.
• Excellent communication skills both verbally and written.
• Strong IT skills with salesforce experience.
• Able to take direction as part of a wider team but also work independently.
• Extreme attention to detail and accurate record-keeping.
• Ability to work to deadlines.
• React quickly and efficiently with both internal and external issues.
• Ability to hold third parties accountable for SLA failures.
• Be a critical thinker and use initiative to solve problems.
• Ability to utilise CRM systems to provide data and track KPIs.
• Passionate about a fast-paced growth business and desire to be a part of a high performing team.

What we offer

Permanent contract

Flexible Working Environment

Health Cashback plan

25 days annual leave (plus an extra day off a year for your birthday)

2 paid days off for volunteer work.

Be part of a fantastic growing team passionate about revolutionising the way our customers drive Jaguar Land Rover cars

By applying to this position you agree to allow InMotion Ventures Ltd (Abbey Road Coventry CV3 4LF ) to collect store and process your resume contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System (which stores data in the U.S and is fully compliant with EU data protection laws) and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Heres a link to our privacypolicy. In this policy you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected request us to delete your data correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.

Required Experience:

Unclear Seniority