DigiKey is one of the fastest growing distributors of electronic components in the addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers employees have access to a highly competitive benefits package. To learn more visit our benefits and perks page.

Position Overview:

Responsibilities:

• Perform all Manager tasks/responsibilities at mastery level with increased autonomy; serve as a senior organizational leader across all enterprise infrastructure disciplines.

• Manage and provide leadership to a team of professional leaders and/or individual contributors including Systems Administrators to Systems Engineers and Senior Technical Leads across Windows Linux Citrix Desktop Engineering Data Centers and Microsoft 365.

• Own and drive the modernization roadmap for enterprise infrastructure including the establishment of Site Reliability Engineering (SRE) principles (SLOs error budgets toil reduction) maturation of observability capabilities (Datadog Zabbix) and acceleration of automation practices (Kubernetes Rancher Puppet Ansible) and AIOps adoption.

• Provide strategic and operational leadership across a broad technical portfolio including Windows Server and Desktop OS Linux servers VMware virtualization Citrix VDI Kubernetes container orchestration enterprise storage systems data center operations and backup/disaster recovery.

• Lead Microsoft Enterprise Agreement strategy governance and optimization ensuring full value realization across Microsoft 365 services including Exchange Online OneDrive SharePoint Microsoft Copilot and enterprise licensing.

• Develop and execute FinOps practices across cloud and on-premises infrastructure ensuring cost transparency optimization and accountability aligned to measurable business value.

• Drive organizational change management initiatives lead teams through technology modernization process transformation and operational evolution with clear communication stakeholder alignment and measurable adoption outcomes.

• Own ITSM operations for the enterprise infrastructure domain; champion incident problem change request and CMDB disciplines and drive continuous service quality improvement.

• Manage problems and incidents to improve MTTR; determine root cause of issues strategies for improvement lead implementation to reduce system downtime in the environment.

• Establish and maintain a data and metrics-driven operational culture; define KPIs build performance dashboards and ensure decisions are grounded in evidence and business outcomes.

• Partner with peer leaders across Network IT Operations Platform Tooling Architecture Security and Application Development to deliver integrated services and manage complex cross-functional programs against enterprise infrastructure roadmaps.

• Lead vendor and contract management activities that include negotiation performance management and lifecycle governance for strategic technology vendors and software partners.

• Bring a strategic long-term and informed perspective to issues and opportunities to move DigiKeys IT Infrastructure organization forward.

• Provide direction and guidance to team members and manage issues appropriately; partner with Human Resources when needed.

• Recruit develop and retain top technical talent through strategic hiring onboarding coaching stretch assignments and career development aligned to DigiKeys Core Values of Ownership Excellence Improvement and People.

• Ability to travel - domestically and internationally as needed or requested

Required Knowledge Skills and Experience

• Bachelors degree in Computer Science Information Technology Business Administration or similar area of study OR equivalent relevant work experience

• Able to gain consensus and influence action at all levels of the organization to meet objectives

• Typically 6 years of management experience

• Demonstrates a high level of confidentiality

• Demonstrated expertise leading enterprise infrastructure teams in complex large-scale organizations.

• Deep strategic and operational knowledge across Windows Server and Desktop OS Linux server administration VMware virtualization Citrix VDI and Kubernetes container platforms.

• Proven experience managing Microsoft Enterprise Agreement licensing and M365 services at enterprise scale (Exchange Online OneDrive SharePoint Teams Copilot etc).

• Experience establishing or maturing Site Reliability Engineering (SRE) practices including SLO/SLI definition error budgeting toil reduction and reliability engineering culture.

• Experience with observability platforms and practices (Datadog Zabbix or equivalent); demonstrated ability to lead the maturation of monitoring alerting and telemetry strategies.

• Experience with infrastructure automation tooling (Puppet Ansible Rancher Kubernetes) and a track record of driving automation culture and AIOps adoption.

• Strong understanding of FinOps principles; demonstrated experience managing cloud cost governance and optimization across industry cloud providers.

• Demonstrated vendor and contract management experience including negotiation vendor rationalization and optimization SLA governance and strategic vendor partnership development.

• Proven organizational change management capabilities; experience leading teams through technology modernization and operational process transformation.

• Strong ITSM operational leadership; proficiency with ITSM frameworks (ITIL or equivalent) and demonstrated experience driving service stability and quality improvement.

• Demonstrated ability to build and operate a data and metrics-driven culture with defined KPIs performance dashboards and outcome-based decision making.

• Strong talent management skills including recruiting onboarding and developing and retaining talent.

• Demonstrates strong presentation skills for a variety of audiences including executive management.

• Must demonstrate the following behavioral competencies: attention to detail building collaboration business acumen communication creating alignment critical thinking and judgement customer/client focus developing leaders developing others drive for results ethical conduct innovations and risk taking initiative integrity interpersonal effectiveness leading courageously learning orientation manages execution organization awareness personal effectiveness/credibility planning and organizing positive attitude problem solving and analysis professionalism project management resilience strategic awareness strategic thinking thoroughness and time management.

Preferred Qualifications

• 10 years of industry experience in IT and people leadership.

• ITIL Foundation certification or equivalent service management certification.

• Relevant cloud certifications (AWS GCP or Azure).

• Experience leading SRE implementations in large-scale enterprise environments.

• Background in e-commerce or global distribution technology environments.

Physical Requirements:

• Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up

• The office noise level in the work environment is typically moderate

• Generally spend the workday sitting at a workstation and operating computer devices such as but not limited to keyboard mouse and monitors

• Generally spend the workday performing repetitive motions that involve or affect the hands head and other parts of your body

Compensation:

The base pay range for this position is:

to

Many factors influence the determination of base pay within a range including the candidates work experience in related roles; the candidates knowledge skills capabilities and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates including protected veterans and individuals with disabilities and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process please contact Human Resources at 1- or .

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