Operations Intern (Clinical WFM)

Teladoc Health is the global virtual care leader offering comprehensive virtual care solutions spanning virtual care including primary mental health expert medical devices and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary of Position:

Teladoc Healths internship program allows students to gain hands-on experience by applying their academic curriculum to real-world situations. We are looking for a skilled motivated and innovative people to join our Internship Program. Interns will receive valuable training and mentoring to support their professional growth develop marketable skills and learn about Teladoc Healths business and the healthcare industry. This is a paid opportunity in which interns will be assigned projects and tasks relevant to Teladoc Healths current business needs.Reporting to the Manager Clinical Workforce Management the Operations internship provides hands-on experience in optimizing clinical staffing of physicians according to their licensure location and specialization with the assistance of AI offering an opportunity for professional development and growth in a clearly defined project and close supervision.

Essential Duties and Responsibilities:

Assist with automating monthly finance and workforce reporting for provincespecific clinical programs including:

• Tracking and summarizing provider hours by program;

• Reconciling data between scheduling tools and finance reports;

• Tracking of overtime and coverage changes;

• Helping develop reporting structures that allow easier more direct access to data for finance as scheduling workflows continue to evolve.

Support automation of provincespecific program reporting including:

• Developing automated breakdowns of hours across different service streams;

• Maintaining monthly running totals of coverage required;

• Creating tools to track remaining available hours to support proactive and methodical coverage and capacity planning.

Assist with crossprogram workforce analytics and automation including:

• Calculating and tracking average hours per provider by program and province;

• Building and maintaining automated trackers for total active providers per program based on defined minimumhour thresholds and recent activity;

• Supporting automated inputs used for projected provider need calculations;

• Supporting development of more automated provider payment tracking;

• Supporting implementing automation tools with regular cadence to keep clients aware of projected coverage and gaps to support planning and awareness.

Collaborate with Operations Finance and Clinical teams to:

• Understand data requirements and validate reporting outputs;

• Document current processes and identify opportunities for automation or simplification;

• Support testing refinement and rollout of new tools or reports.

Other duties projects or responsibilities as assigned

Supervisory Responsibilities

No

Travel: N/A

Qualifications Expected for Position

• Currently enrolled in a Bachelors or Masters degree program (Health Adminstration Information Technology Computer Science Business or related field)

• Proficient with MS Office and Microsoft automation tools (Excel Power Automate Copilot etc.)

• Existing knowledge of MS Shifts is an additional benefit

• Superior interpersonal skills communication skills (oral and written) and takes initiative

• Organized and able to effectively prioritize to meet deadlines

• Strong attention to detail and accuracy

Work Environment: Hybrid (Office & Remote)

Why Join Teladoc Health

Impactful Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada that thrives on engagement learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care at every stage in a persons health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada Inc. uses artificial intelligence-assisted tools as part of our recruitment process including to screen and evaluate candidates. These tools support but do not replace human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please reach out to us at