Temporary Customer Service Representative I

Who we are:

Maravai LifeSciences translates extraordinary science into everyday miracles helping biotech biopharma and life sciences companies everywhere deliver novel vaccines therapeutics and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the worlds leading biopharma vaccine diagnostics and cell and gene therapy companies.

At Maravai we believe that diverse perspectives are the foundation of an inclusive andequitableculture where every team member is inspired to bring their best selves to work we cultivate an environment in which we can lead togetherprovidingdifferentiated value to our customers and enabling the miracles of over 35 yearsMaravaisportfolio companies have served as a catalyst for innovative lifesaving technology for humanity. Pioneering nucleotide research since itsinception we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker

Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Temporary Customer Service Representative I.Asa Temporary CustomerServiceRepresentative I you will be the first point of contact for our customers playing a key role in delivering exceptional service and fostering brand loyalty. Your primary responsibilities will include responding to customer inquiries processing orders and ensuringaccuratedocumentationin accordance withestablished procedures. You will collaborate with internal teams to meet customer needs while embodyingTriLinksmission and values. This is an entry-level role designed to builda strong foundationfor growth within the Customer Service team.

How you will make an impact:

• Serve as the primary contact for customers addressing inquiries via phone email or other communication channels with professionalism and efficiency.
• Process customer orders quotes and requests accurately andin a timely mannerusing ERP and CRM systems.
• Ensure all customer interactions are documented thoroughly andalignwith established Standard Operating Procedures (SOPs).
• Collaborate with internal departments includingSalesandShipping to meet customer scheduling and delivery expectations.
• Resolve customer complaints by gathering relevant information and escalating complex issues to the Customer Service Supervisor as needed.
• Assistinmaintainingand updating customeraccounts ensuring compliance with regulatory standards and internal protocols.
• Providebasicproduct information answer routine questions and offer support on order tracking and shipping inquiries.
• Support team training initiatives by contributing feedback andparticipatingin process improvement discussions.
• UpholdMaravaismission and valuesdemonstratinga commitment to creating positive customer experiences.
• Perform other functions and duties as

The skills and experience that you will bring:

• High school diploma or equivalent required; a bachelors degree in business or a related field is preferred.
• 0-2 years of experience in a customer service role ideally in a manufacturing or life sciences environment.
• Familiarity with ERP and CRM systems (e.g. Oracle/NetSuite Salesforce) is a plus.
• Strong organizational skills with excellent attention to detail.
• Effective communication skills both written and verbal.
• Ability to work collaboratively in a team environment while managing individual tasks independently.
• Customer-focused mindset with a proactive approach to problem-solving.
• Basicproficiencyin Microsoft Office Suite (Word Excel Outlook).

The anticipated salary range for this position is $20.00 - $25.00. The salary offer will depend on multiple factors which may include the successful candidates skills experience and other qualifications as well as the location of the role.

#LI-Onsite

The benefits of being a #MiracleMaker:

• You have the potential to changeimprove and save lives around the world.
• You have the opportunity to be a partowner inMaravai through RSU grants andoptionalemployee stock purchase plans.
• Weoffer comprehensivemedical plansandHSA/FSAoptions.
• Fertility &family planningassistance.
• A variety ofadditionaloptional benefitsand insurance options includingpet insurance.
• Retirementcontributions.
• Holidays & Paid Time Off.

Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at ourBenefits & growthsite at viewmoreopportunitiesto become a #MiracleMakervisitour career site at is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexualorientationand gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

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HIRING SCAM ALERT

Recently individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from thesescamartists please be aware that:

• Maravai LifeSciences will never interview a candidate over RingCentral similar messaging apps or social media (e.g. Telegram Google Hangouts WhatsApp Facebook Messenger etc.)
• Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences please reach out to us directly at . Ifyoubelieve you have been a victim of fraud you can report this activity at:.