IT Client Services

TTM Technologies Inc. Publicly Traded US Company NASDAQ (TTMI) Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies Inc. is a leading global manufacturer of technology products including mission systems radio frequency (RF) components RF microwave/microelectronic assemblies and technologically advanced printed circuit boards (PCBs). TTM stands for time-to-market representing how TTMs time-critical one-stop design engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at

Client Services - Site Administrator Level II/III Support Roles

Skills/Qualifications:

The Client Services Support Technician is responsible for addressing the following:

Help Desk calls from company user base

Creates the initial record of the request

Resolves all Level One end-user problem

Identify evaluate and solve end-user workstation problems

Support and train end-users in a wide range of software applications

As needed; read understand and apply complex technical information

Contacts third-party vendors for warranty service repair

Maintains punctual and predictable attendance

Assist site with after-hours support needs

Member of on-call after hours rotation for supporting all sites

Ability to work with minimal supervision while communicating with site administration and other team members

Work closely to learn and share technical skills with other team members

Good Communication Skills

Able to lead medium sized projects and contribute solutions to knowledge base.

Master new computer technology

Maintain cooperative working relationships

Demonstrate sensitivity to and respect for a diverse population

Mentor junior level technicians with technical training

Dedicated Customer Service skills

Active and supporting team member with eager can-do attitude

Strong knowledge of current desktop and laptop operating systems and hardware

Ability to install and troubleshoot Microsoft Office and other desktop applications

Skilled network and printing troubleshooting and problem resolution

Ability to quickly learn and adapt to new technologies and processes

Familiar with Terminal Services Bomgar Citrix VPN Remote Desktop and other remote access applications

Must excel in an environment where exceeding customer expectation is the key objective

Strong reading documentation and basic math skills are required

Responsibilities:

Provide technical software hardware and network problem resolution

Perform question/problem diagnosis and guiding users through step-by-step solutions

Identifies diagnoses and resolves problems for users of personal computer software and hardware network and internet connection problems

Clearly communicate technical solutions to end-users in a user friendly professional manner

Provide one-on-one end-user training as needed

Escalate more complex end-user problems to the appropriate infrastructure team members

Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software

Assists in creating materials for end-user frequently asked questions (FAQs)

Conduct hardware and software inventory database maintenance and reporting and perform related work as required

Orders delivers tags sets up and assists in the configuration of end-user PC desktop hardware software and peripherals

Diagnose and resolve end-user network or local printer problems PC hardware problems e-mail Internet and network access problems

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements

Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements

Helps install local area network cabling systems and equipment such as network interface cards servers and switches

Skills/Qualifications:

Basic knowledge of current desktop and laptop operating systems and hardware

Can install Microsoft Office and other desktop applications

Able to follow established troubleshooting and other process documentation Good communications skills.

Can relay technical information in a manner the customer will understand

Strong reading documentation and basic math skills are required Supervision:

Ability to work with minimal supervision while communicating with site management and other team members to learn and share technical skills

Ability to work with site management and direct manager to identify site impacting issues

Education:

Two years college level course work or equivalent

Microsoft / Cisco Certification not required but preferred

Experience:

4 years providing end-user phone support for current PC desktop and application software OR

4 years installing upgrading troubleshooting and repairing personal computers in a network environment.

SPECIAL REQUIREMENTS: Candidates must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities such as but not limited to lifting heavy equipment (up to 50 lbs. unassisted) bending standing climbing or walking.

Should be familiar with some/all of the following applications:

o Microsoft Office Suites (2003 to Current version)

o Microsoft Exchange Management

o Microsoft Active Directory

o Microsoft Windows Server and Workstation Operating Systems

o DELL laptops/desktops

o Windows Surface pro/laptops

o AirWatch

o WebEx

o Oracle

o Java

o Terminal Services

o Cisco CUMC

o FTP Telnet DOS

o Remote Access tools

o Sentinel One

o Cisco VPN

o ManageEngine Suite

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical dental vision 401K Flexible Spending Account Health Savings Account accident benefits life insurance disability benefits paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location role skill set and level of experience. As required by local law TTM provides a reasonable range of compensation for roles that may be hired in New York California and Colorado. For California-based roles compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship disability or protected veteran status.