Event Sales Executive

EventSales Assistant

About the Company

Marriott Internationalportfolio of brands includes JW Marriott alongside 29 other Marriott International is the worlds leading global hospitality company with more brands morehotelsand more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because ifyourehappy our guests will be simple as that. Our hotels offera workexperience unlike any other whereyoullbe part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training developmentrecognitionand most importantly a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our JW Treatment.

About the role

Responsible for preparing all event documentation and coordinates with Sales propertydepartmentsand customer to ensure consistenthigh levelservice throughout pre-event event and post-event phases of property position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to to maximize revenue opportunities by up-selling and offering enhancements to create outstanding to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planners primary contact (following turnover) on property andis responsible forhis/her experience.

Critical responsibilities:

Executing Event Operations

• Adheres to all standards policies and procedures (PPM Core Deliverables SOPs LSOPs etc.).
• Celebrates successes andpublicly recognizesthe contributions of team members.
• Ensures associates understand expectations and parameters.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.
• Participates in customer site inspections andassistswith the sales process when necessary.
• Acts asliaisonbetween fieldsales personand customer throughout the event process (pre-event event post-event).
• Assist the DOSM with all group sales activities including hosting Site Inspections

Under direction from Senior Sales Managersaddressclient queries/RFP withinsameday of receipt ensure full qualification of lead is actioned followed by immediate quotes should besentsame business day if possible.

• Be a champion for MI LEADS administration by providing effective administrative support to Senior Sales Managers to ensure all periodic targets are met & to ensure overall annual MI LEADS KPI is referral business where possible and embrace the culture for MI LEADS.
• Maintain regular contact with the Global Sales Office (GSO) offices whereappropriate submitsales leads within the Marriott International network.

Managing Profitability

• Forecasts group sleeping rooms and event revenue (catering and audio-visual)

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Participate actively in the regular communication activities to keep departments informed and to foster excellent two-way communication between Sales & C&E.
• Ensurefilescorrespondenceand other relevant business documentation aremaintainedand filed accordingly.
• Participate in site inspection program look for continuous improvement to drive a better conversion of inspections.
• Participate in the Quality Track mystery call program with theobjectiveof exceeding the hotel performance goal
• Update sales presentations for all communication needs
• Record telephone messages and attend to callers where appropriate
• Maintain and update all client information
• Represent the Sales Team on internal committees as requested
• Anticipate guests needs through observation and offer prompt efficient service either personally or through effective communication with other associates.
• Ensure compliance with the hotels grooming and uniform standards
• Demonstrate clear behaviors and management style that align to the Marriott International Core values
• Proactively promote a positive culture which is in line with Marriott Internationals core values.
• Empowers associates to provide excellent customer service.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external)regardingevent details.

Successful Candidates will have:

• High school diploma or GED; minimal experience in the tourism / event or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experiencerequired.

The Benefits

Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy