SWL Product Consultant ADSD-S

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

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Job Summary:

Responsible for applying decisions to support and develop product sales dealer effectiveness overall segment growth NPI process process improvement sales management process improvement etc. You will apply your knowledge of products technology industry support of Caterpillar dealer and customer expectations and needs and contribute to strategic planning.

As a Small Wheel Loader (SWL) (910-938) Product Consultant supporting the South America region you will provide product and application expertise to the global field sales rep teams and dealers to support prime product and work tool sales execution and alignment (i.e. right sizing bucket). You will also provide significant support to the Product Group and New Product Introduction (NPI) Managers during various NPI phases in terms of voice of the customer collection/communication development of functional specifications critical customer requirements and the creation of Sales Support Materials. You will also be very engaged in competitive tests and analysis creating sales support initiatives to help the industry team drive SWL sales in ADSD-S.

What Youll Do

• Support Sales Execution: Provide product and application expertise to the global field sales rep teams and dealers to support prime product and work tool sales execution price realization and improved value proposition

• Responsible for developing and delivering product and application training to field reps dealers & customers

• Identify manage and provide reports on competitive performance studies feature/benefit comparisons and maintenance and repair cost analysis

• Support New SWL Product Introduction Development: Provides significant input to SWL Product Group and NPI team(s) for next generation product development activities.

• Assist in defining and placing value on new product features functional and technical specifications and general product requirements

• Provide SWL Product Group with industry-specific trends based on customers operational data and benchmarking

• Respond and/or action dealer requests and product queries in a timely manner

• Support in territory trade shows being the face of Caterpillar representing BCP (910-938) Wheel Loaders

• You will be responsible for arranging transportation for all SWLs in relation to Expos Training and competitive rental machines.

• You will manage the Wheel Loader Loan account assuring new machines are ordered and correctly configured as well as managing the sale and disposal of existing units.

What you will have:

• Customer Focus: Align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Develops a cooperative work relationship with others inside the department and especially field sales organizations dealers and customers

• Technical Excellence: Able to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an expert in product applications

• Value Selling: Ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Basic requirements:

• Bachelors degree

• Pre-Advanced English

Top Candidates Will Also Have

• Job-related experience within an engineering product group industry or sales support background

• A broad knowledge and understanding of Caterpillar products commercial strategies dealer operations and capabilities

• Experience interacting with Caterpillars dealer network either in an industry or product support capacity

• Experience operating Small Wheel Loaders

Additional Details

• Up to 30% travel will be expected for this role (domestic and international)

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:
Medical plan
Dental plan
Medicines reimbursement
Wellhub
Psychological Legal Social and Finance Support Program
Private pension plan
Profit share
Christmas basket
Transportation
Life and personal insurance
Extended maternity and paternity leave
Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link:

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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