Client Referrals Clerk 2+ years London (In Office)

With offices in London Toronto Strathroy and Kitchener Lerners provides a full range of legal services throughout Ontario. Lerners maintains an attractive work environment with excellent support services and state-of-the-art technology. Lerners employees enjoy a fast-paced work environment and a supportive collegial culture. Our positions are best suited to individuals who take pride in their work and understand the importance of exceptional client service.

Lerners is seeking a full-time Client Referrals Clerk to support our Health law Group. The ideal candidate will be a Registered Nurse with diverse clinical experience in varied practice settings. This position is based in London Ontario and is anin-officeposition.

The deadline to apply is May 14 2026 at 11:59pm.

Primary Responsibilities:

• Provide administrative and technical support to members of the Health Law Group responding to requests received by email or telephone.
• Conduct research to obtain technical and medical information and references including preparing technical memoranda to summarize and report on research findings as required to support Health Law lawyers in the defense of referred clients.
• Receive accept and process client referrals in accordance with established firm and client protocols to ensure timely high-quality legal service and compliance with Law Society regulations. This process includes but is not limited to:
• Answering client referral calls.
• Conducting conflict searches and following up investigations to identify and resolve potential conflicts.
• Accurately entering referral information into Lerners Health Law Partner database.
• Preparing Intake Reports and Client Identification Lists to document referral instructions and information obtained during referral calls.
• Identifying key referral details and providing them to the Health Law Group Practice Leader (London) or Deputy Practice Group Leader (Toronto) to obtain assignment instructions.
• Ensuring timely initial contact and follow-up by the assigned lawyer with the referred client.
• Completing follow-up data entry to ensure referrals are fully and accurately documented in Health Law Partner.
• Communicating and collaborating with the Health Law Group Administrator and Administrative Clerk to support data accuracy integrity and completion of all administrative processes and records related to referrals.
• Maintaining administrative records related to client files and retainer monitoring.

Qualifications:

• Registered Nurse with several years of diverse clinical experience across varied practice settings.
• Strong proficiency in computer applications including Microsoft Office.
• Highly developed organizational time management and prioritization skills with the ability to manage a high volume of referrals.
• Exceptional oral and written communication skills with a strong command of medical terminology.
• Demonstrated ability to work independently while exercising sound judgment and initiative.
• Proven interpersonal skills including the ability to build effective working relationships and adjust to diverse personalities and situations.
• Experience in direct-to-client service is an asset supported by a strong commitment to client-service excellence.
• Ability to exercise discretion and maintain strict client confidentiality.
• Strong analytical and problem-solving skills in fast-paced detail-oriented environments.
• Collaborative team member who accepts responsibility and contributes effectively within a disciplined administrative setting.
• Knowledge of Ontario health care legislation related to regulated health professionals is an asset along with an interest in law generally.

How to Apply

Interested candidates should submit an application including an updated resume and cover letter to our career portal. As a result of the high volume of applications only candidates selected for an interview will receive a response.â

Benefits of Working at Lerners

Working at Lerners is both challenging and rewarding.â

Our skilled Learning and Development team provides training and continued support to all firm members. Lerners is proud to offer a competitive salary and benefits package:ââ

Salary

Target Hiring Range: $65075 - $77000

Commensurate with skill level years of experience and aligned with internal and market equity.

This posting reflects an existing vacancy within the organization.

Benefits

• Health Extended Health Dental and Vision careââ
• LTD insuranceââ
• Life insuranceââ
• Parking/Transit/Home ergonomic equipment/Fitness membership reimbursementââ
• RRSP matching programââ
• Paid Volunteer Timeââ
• Referral Bonusââ
• Employee Family Assistance Programââ