E-Commerce Manager

This position sits in our Creative & Media service based in London. We combine data technology creative content and paid media to crack brands business problems & drive revenue through a variety of digital marketing solutions. Our clients include Just Eat Takeaway eBay Pepsico and Meta.

JOB PURPOSE

We are looking for an experienced and talented E-Commerce manager to join one of our brilliant client teams. We have a long standing beverage client who are a well known and respected brand. We have built a fantastic relationship with the client and we are responsible for managing their website and related digital platforms. As an E-commerce Manager you will play a key role in supporting the day-to-day success of a clients e-commerce operation bridging campaign delivery content management SEO execution and email marketing.

This is a hands-on client-facing position suited to someone who can combine strong executional skills with a partnership mindset helping guide priorities provide practical recommendations and build a trusted working relationship through weekly in-person collaboration in London.

KEY RESPONSIBILITIES

• Manage day-to-day e-commerce site operations within the clients existing CMS including content updates and campaign-related changes.
• Maintain and execute against the campaign calendar in coordination with the wider marketing team.
• Support site optimisation by implementing SEO updates such as page tagging URL improvements and other on-site content changes.
• Onboard new products into the CMS and ensure content is presented accurately and effectively.
• Build and execute marketing emails supporting campaign delivery across email channels.
• Work closely with stakeholders to align site content and campaign activity with broader commercial and marketing objectives.
• Use existing tools and processes to improve site performance and support a smooth day-to-day customer experience.
• Act as a reliable client partner offering e-commerce insight and practical guidance alongside delivery support.
• Contribute to evolving areas of scope that may also include additional SEO activity and social media support as client needs develop.

WHAT WE ARE LOOKING FOR

• Solid experience in e-commerce operations digital content management or online trading roles with a strong understanding of day-to-day site execution.
• Hands-on experience working within a CMS to manage site updates product content navigation changes and campaign launches.
• Practical knowledge of SEO fundamentals including on-page updates such as tagging metadata and URL optimisation.
• Experience supporting email marketing execution with the ability to build and manage campaign emails; familiarity with Salesforce Marketing Cloud is beneficial and training can be provided.
• Experience with Contentful and/or other CMS tools.
• A broad generalist digital mindset with the ability to work across content SEO campaign execution and e-commerce administration.
• Strong organisational skills and the ability to manage calendars priorities and multiple concurrent workstreams.
• Confident client-facing communication skills and the ability to build trusted working relationships with stakeholders.
• A proactive insight-led approach with the confidence to contribute ideas as well as deliver tasks.
• Comfortable working in a role that requires weekly in-person collaboration in London.
• Working proficiency in English.

WE OFFER

• A flexible hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a Buddy to help you through your first weeks at DEPT
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE

We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.