IT Support Specialist VAN-1054
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
PBX Engineering is seeking a passionate IT Support Specialist to work out of our Vancouver office.
This role will provide Tier1 and Tier2 IT support for all offices with escalation of complex issues to the Operations Lead and Senior IT Administrator as required.
About PBX Engineering
We are an electrical systems and software engineering firm with offices in BC and Alberta and expansion occurring in Ontario and Atlantic Canada. For more than 28 years we have diligently curated steady growth to build a successful company of over 150 employees.
Our extensive diverse and award-winning project portfolio includes infrastructure that positively impacts the public and the communities where we all live and work.
About the Role
Working closely with the Operations Lead and Senior IT Administrator the IT Support Specialist will be an active member of the Operations team with responsibility for tasks in the following areas:
- Provide daytoday inperson and/or remote enduser IT support for the Vancouver Victoria Calgary and Squamish offices and remote staff
- Provide frontline IT support to staff by troubleshooting technical issues and responding to helpdesk ticket service requests in accordance with internal service response expectations
- Install firmware updates and performance/security patches on Windows servers and workstations
- Configure new and replacement Windows laptops workstations and test servers
- Set up and maintain Microsoft Office365/Azure environment Windows Active Directory (AD) Entra ID and cloud file share accounts
- Support user lifecycle management (new hires internal moves and exits) including account provisioning access changes and decommissioning
- Monitor data backups using Backup Exec and Altaro including supporting restore testing and issue remediation
- Create maintain and back up VMware virtual machines
- Set up and troubleshoot LAN WAN WiFi and VPN connectivity
- Install and update specialized and companylicensed applications and software on servers and staff workstations/laptops
- Assist with server workstation and network disasterrecovery tasks
- Update and maintain IT documentation including manuals standard operating procedures knowledgebase articles and inventories
- Assist with the administration and daytoday management of the organizations firewall and network security systems
- Create modify and document firewall rules to support business applications and user access requests
- Work with senior IT staff to implement security best practices updates and firmware upgrades
- Support VPN configuration and basic troubleshooting for hybrid and remote users
- Support endpoint management and configuration
- Support endpoint security (e.g. antivirus) patch compliance and basic securityincident response activities
- Work proactively with the Operations team to implement forwardlooking IT projects aimed at increasing IT resiliency performance and availability
- Assist with SaaS application support licensing and troubleshooting (e.g. Microsoft Teams SharePoint OneDrive)
- Support the deployment and responsible use of approved AIenabled productivity tools in accordance with company policies
- Identify opportunities for automation or scripting to improve IT support efficiency
- Participate in occasional afterhours or maintenance activities as required
- Other duties as may reasonably be assigned
- Efficient and effective implementation of all of the above undertaken in a professional courteous and respectful manner
We are looking for someone who shares our passion for high quality work and who is interested in contributing positively to our corporate culture.
Qualifications
While relevant experience is certainly an asset we are far more interested in finding the right person and are willing to addition to experience with the above responsibilities the qualifications for the position include:
- 24 years of demonstrated experience in a similar position
- Proficient in configuring maintaining and troubleshooting Windows operating systems
- Strong troubleshooting skills across hardware software and cloudbased systems
- Good understanding of IP networking concepts (LANs WANs DNS DHCP VPNs etc.)
- Knowledgeable in VMware Hypervisor vSphere vMotion and Windows Active Directory
- Experienced with Cisco Adaptive Security Appliance (ASA) using command line and Cisco Adaptive Security Device Manager (ASDM)
- Experienced with storage architectures
- Experienced with Microsoft Office365/Azure administration
- Experienced with managing WiFi and wireless technologies
- Strong oral and written communication skills
- Effective interpersonal skills and a positive professional attitude
- Able to effectively deal with a high level of responsibility and demanding work environments
- Shows a strong drive to grow both personally and professionally through ongoing learning
- Relevant certifications (e.g. Microsoft 365 Administrator Azure certifications CCNA) are considered an asset
- Maintains a high level of professionalism and composure when supporting users responding to technical issues with patience clear communication and sound judgment in fastpaced or highpressure situations
- Demonstrated willingness to document share knowledge and collaborate with IT and Operations team members
- Genuine desire to make an impactful contribution to a place where you yourself can build a longterm career
Compensation
The range of compensation for this position is $64000 to $85000. This salary range is provided specifically for compliance to provincial actual salary will depend on the skills experience and capabilities of the successful candidate relative to the role and may or may not land within the range specified above.
Applications
Qualified candidates are encouraged to apply by submitting a cover letter and resume. Applications will be accepted until Monday May 18th.
PBX provides equal opportunities to all qualified candidates. Artificial intelligence may be used to support screening and assessment of People Team reviews all applications to ensure a thoughtful human-centred hiring experience.
If you need technical support or assistance to complete the application process please email .
Required Experience:
IC
