IT Support Specialist VAN-1054
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
PBX Engineering is seeking a passionate IT Support Specialist to work out of our Vancouver office; this role will provide IT support for all offices.
About PBX Engineering
We are an electrical systems and software engineering firm with offices in BC and Alberta and expansion occurring in Ontario and Atlantic Canada. For more than 28 years we have diligently curated steady growth to build a successful company of over 150 employees.
Our extensive diverse and award-winning project portfolio includes infrastructure that positively impacts the public and the communities where we all live and work.
About the Role
Working closely with the Operations Lead and Senior IT Administrator the IT Support Specialist will be an active member of the Operations team with responsibility for tasks in the following areas:
- Work collaboratively with other members of the IT team to provide day-to-day in-person and/or remote end user IT Support for the Vancouver Victoria Calgary and Squamish offices and remote staff
- Install firmware updates and performance/security patches on Windows servers and workstations
- Configure new and replacement Windows laptops workstations and test servers
- Set up and maintain Microsoft Office365/Azure environment Windows Active Directory (AD) and cloud file share accounts
- Monitor data backups using PBX installed applications
- Create maintain and backup VMWare virtual machines
- Set up and troubleshoot LAN WAN and VPN connectivity
- Install and update specialized and company licenced applications and software on servers and staff workstations/laptops
- Assist with server workstation and network disaster recovery tasks
- Update and maintain IT documentation including manuals and inventories
- Create modify and document firewall rules to support business applications and user access request
- Work with senior IT staff to implement security best practices updates and firmware upgrades
- Support VPN configuration and basic troubleshooting for hybrid and remote users
- Work proactively with Operations team to implement forward-looking IT projects aimed to increase IT resiliency performance and availability
- Contribute to the exploration and implementation of the companys AI tools
- Other duties as may reasonably be assigned
- Efficient and effective implementation of all of the above undertaken in a professional courteous and respectful manner
We are looking for someone who shares our passion for high quality work and who is interested in contributing positively to our corporate culture.
Qualifications
While relevant experience is certainly an asset we are far more interested in finding the right person and are willing to addition to experience with the above responsibilities the qualifications for the position include:
- 2-4 years of demonstrated experience in a similar position
- Proficient in configuring maintaining and troubleshooting Windows operating systems
- Strong troubleshooting skills across hardware software and cloud-based systems
- Good understanding of IP Networking concepts (LANs WANs DNS DHCP VPNs etc)
- Knowledgeable in VMWare Hypervisor vSphere vMotion and Windows Active Directory
- Experienced with Cisco Adaptive Security Appliance (ASA) using command line and Cisco Adaptive Security Device Manager (ASDM)
- Experienced with storage architectures
- Strong oral and written communication skills
- Effective interpersonal skills and a positive professional attitude
- Able to effectively deal with a high level of responsibility and demanding work schedule
- Experienced with Microsoft Office 365/Azure administration
- Experienced with managing WIFI and wireless technologies
- Shows a strong drive to grow both personally and professionally through ongoing learning
- Certifications like Microsoft 365 Azure Microsoft Azure CCNA would be considered as an asset
- Maintains a high level of professionalism and composure when supporting users responding to technical issues with patience clear communication and sound judgment in fast-paced or high-pressure situations
- Genuine desire to make an impactful contribution to a place where you yourself can build a long-term career
Compensation
The range of compensation for this position is $64000 to $85000. This salary range is provided specifically for compliance to provincial actual salary will depend on the skills experience and capabilities of the successful candidate relative to the role and may or may not land within the range specified above.
Applications
Qualified candidates are encouraged to apply by submitting a cover letter and resume. Applications will be accepted until Monday May 18th.
PBX provides equal opportunities to all qualified candidates. Artificial intelligence may be used to support screening and assessment of People Team reviews all applications to ensure a thoughtful human-centred hiring experience.
If you need technical support or assistance to complete the application process please email .
Required Experience:
IC
