Director, Delivery
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Responsibilities
Delivery Execution
Segment Delivery Strategy Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.
Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering milestone planning technical solutioning documentation execution and final delivery.
Client Ownership
Customer Outcomes Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.
Client-facing Lead: Act as the main point of contact for client-facing technical projects helping to set expectations around scope and timeline and re-prioritizing as needed.
Stakeholder Engagement: Lead transparent communication with internal and external stakeholders keeping them informed of progress and challenges.
Team and Strategy
People Leadership Build and mentor a high-performing solution delivery organization across NAM.
Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering Content Ops/DevOps Deployment etc.) and client teams to coordinate seamless execution.
Risk & Issue Management: Identify risks early create mitigation strategies and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.
Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.
Capabilities
Accountability & Ownership: Takes end-to-end responsibility for NAM outcomes.
Influence & Communication: Builds alignment and drives clarity across senior stakeholders.
Customer-Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs.
Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.
Problem Solving: Proactively addresses project barriers and adapts to changing conditions.
Organizational Agility: Balances multiple priorities effectively in a fast-paced matrixed environment.
Detail Orientation: Tracks intricate project dependencies and timelines.
Communication: Presents complex technical updates in clear business-relevant terms.
Qualifications
Required:
10 years of experience in project or program management with technical project experience with at least 4 years in people management position.
Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.
Technical background and understanding of software engineering infrastructure and software deployment practices.
Experience with API-based software integrations.
Strong experience with Agile methodologies.
Strong experience with Jira Confluence and other Agile project tools.
Proven ability to manage distributed and cross-functional teams.
Preferred:
Bachelors Degrees in Business Administration Marketing Engineering Computer science or related fields
Experience in QSR digital signage or retail technology industries..
Familiarity with Content Management platforms.
$154000 - $175000 a year
Full Salary Range: $154000/year (minimum) $164500/year (midpoint) $175000/year (maximum).
Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
