Inbound Sales Manager, EMEA

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the Team

As part of our EMEA expansion we are launching a Commercial Hub in Barcelona to drive revenue growth across multiple European markets. This hub will play a crucial role in accelerating our SME sales efforts in established markets like France and DACH as well as new growth markets in Europe (e.g. Spain Portugal Italy).

Within the hub the Inbound Sales team will focus on converting highintent demand into revenue working closely with regional sales leaders and other key gotomarket stakeholders.

About the Role

As Inbound Sales Manager - European Sales Hub you will be responsible for hiring coaching and scaling a highperforming team of Inbound Sales Representatives (ISRs) based in Barcelona dedicated to European markets (France DACH Spain Portugal and Italy). Your team will be responsible for handling inbound leads from initial response and qualification through discovery and product education and closing; enabling and guiding customers to grow with Airwallex.

You will define and continuously improve how inbound demand is handled in the hub: setting clear response standards processes playbooks and quality benchmarks that ensure prioritized inbound leads are contacted quickly qualified rigorously and become transacting profitable customers.

Responsibilities

Build & Scale a High-Performance Inbound Team

• Hire onboard and develop a worldclass inbound sales team (ISRs) focused on highquality qualification and conversion of inbound demand

• Set clear goals KPIs and operating cadence for the team (e.g. response times conversion rates ACV win rates activity levels)

• Run regular 1:1s pipeline reviews and coaching sessions to drive continuous improvement and performance

Own & Optimise the Inbound Funnel

• Define and track clear targets for first response and followup

• Analyse funnel data to identify bottlenecks and run targeted experiments (scripts cadences offers) to improve MQL SQL opportunity win conversion

Sales Excellence Enablement & Quality

• Build and maintain playbooks and talk tracks tailored to inbound motions including discovery frameworks objection handling and closing strategies

• Implement quality control mechanisms including call listening deal reviews win/loss analysis and structured feedback loops

• Work with Sales Enablement to deliver ongoing training on product pricing competitive landscape and sales skills relevant to inbound

Cross-Functional Collaboration & Feedback Loop

• Collaborate closely with regional sales leaders to align on routing rules ownership of opportunities and coverage models by country and segment

• Partner with Marketing to close the loop on campaign performance (lead quality segment fit use cases win/loss reasons) and shape future campaigns
  

Who You Are

Minimum Qualifications

• 6 years of B2B sales experience including 3 years managing inbound sales teams

• Proven track record of owning and improving inbound funnels in a highvelocity environment (MQL SQL opportunity win)

• Strong experience with sales process design: lead routing qualification frameworks and CRM discipline

• Deep familiarity with Salesforce and AIpowered sales engagement tools including reporting and dashboarding

• Demonstrated ability to hire train and develop topperforming sales talent.

• Highly collaborative with excellent communication and stakeholder management skills across Sales Marketing RevOps and Product

• Fluent in English; comfortable working across multiple European markets

Preferred Qualifications

• Experience in or understanding of the fintech/payments or SaaS industry

• Experience in a hub / shared sales centre model serving multiple countries

• Proficiency in additional European languages (e.g. Spanish Portuguese French German Italian)

If youre ready to take your sales leadership career to the next level apply now and be part of our journey in shaping the future of global payments!

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager