Communications Specialist

Teladoc Health is the global virtual care leader offering comprehensive virtual care solutions spanning virtual care including primary mental health expert medical devices and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Position Summary

The Communications Specialist supports the successful execution of Teladoc Health Canadas corporate and healthcare provider communication strategies. This role creates clear engaging and culturally relevant communications that align with organizational priorities reinforces Teladoc Health Canadas brand and strengthens engagement among employees and healthcare providers.

The ideal candidate has exceptional writing and editing skills and a strong understanding of how to maintain a consistent brand voice across diverse audiences and channels.

Key Responsibilities

1. Corporate Communications

Support the execution of Teladoc Health Canadas internal communication strategy and plan in alignment with company messaging brand standards and organizational priorities.

Internal Communications Delivery

• Contribute to the development and execution of internal communications plans that inform engage and connect employees across Canada

• Write edit translate and deliver bilingual internal communications including announcements newsletters presentations and employee updates

• Draft content that aligns with organizational priorities reinforces company culture and supports key initiatives (e.g. town halls employee newsletter Microsoft Teams channels SharePoint)

• Ensure all employee-facing communications are clear accurate culturally relevant and consistent with Teladoc Healths global brand voice and messaging

Platform & Channel Management

• Maintain and update employee-focused digital communication channels such as Microsoft Teams Channels and SharePoint site ensuring information is current accessible and well organized

• Assist with the review and maintenance of the document inventory in SharePoint across all corporate departments (e.g. policies procedures)

• Manage employee feedback channels to enable clear timely and effective twoway communication between employees and internal stakeholders

Measurement & Insights

• Track performance metrics (e.g. open rates clickthrough rates feedback trends) to evaluate the effectiveness of internal communication campaigns

• Provide insights and recommendations to continuously refine strategy and content

2. Provider Communications

Support the execution of a communication strategy and plan focused on informing engaging and recognizing Teladoc Health Canadas network of healthcare providers.

Content Development for Providers

• Collaborate with various internal stakeholders to plan and manage the annual provider communications schedule

• Write edit and/or distribute communications tailored for contract healthcare providers (e.g. announcements process updates recognition programs)

• Adapt messaging to meet the unique needs expectations and cultural context of healthcare providers while maintaining clarity and brand alignment

• Manage the provider communications intake process developing onbrand emails and ensuring accurate distribution through the email automation platform (e.g. Maropost)

• Support the launch and implementation of an Ambassador Program for providers

• Support the annual provider survey by developing timelines organizing stakeholder meetings consolidating feedback testing the online survey prior to launch and contributing to the analysis of results

Provider Channel Management

• Maintain and update provider-facing digital platforms such as the Provider Communication Hub (SharePoint) to ensure they serve as reliable and engaging information sources

• Oversee provider feedback channels to ensure seamless and responsive twoway communication between healthcare providers and internal teams

Measurement & Insights

• Monitor provider engagement metrics and track responses to communications

• Analyze data and provider feedback to support ongoing improvements to communications strategies content design and delivery methods helping providers feel informed and valued

3. Brand Management

Ensure all communications reinforce and elevate the Teladoc Health Canada brand within the Canadian market maintaining consistency with global standards while addressing the needs of local audiences.

Brand Alignment & Voice

• Ensure every communication internal or provider-focused adheres to the Teladoc Health brand identity values tone and messaging standards

• Create content that is culturally relevant inclusive and reflective of the Canadian market while remaining aligned with global direction

• Uphold high writing editing and proofreading standards across all content formats

Cross Functional Collaboration

• Manage brand assets the employee newsletter and other branding-relevant content on the MarCom Team Hub (SharePoint)

• Support the application of brand guidelines across materials (e.g. town hall employee newsletter provider email communications)

Tools & Creative Support

• Use digital content creation and delivery tools (e.g. SharePoint Canva Adobe Creative Suite Maropost) to produce visually aligned and on-brand communications

• Support the creation of templates and reusable assets that promote consistency

What Youll Need

• Bachelors degree in Communications Marketing Public Relations or related field

• Minimum 3 years of experience in internal or corporate communications

• Fluency in English

• Fluency in French (written and verbal) would be an asset

• Exceptional writing editing translating and proofreading skills

• Advanced proficiency in Microsoft Office (Word PowerPoint Excel Outlook) including strong formatting template creation and presentation design skills to support highquality communication deliverables

• Experience with digital communication platforms and tools including SharePoint Canva Adobe Creative Suite and email automation platforms (e.g. Maropost)

• Familiarity with analytics tools that measure communication engagement

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment

• Ability to work both collaboratively and independently

• Experience in healthcare provider communications would be an asset

What Youll Gain

• The opportunity to shape communications that directly impact employees and healthcare providers

• Handson experience delivering communication strategies within a dynamic missiondriven organization

• Opportunities to collaborate closely with crossfunctional teams across Teladoc Health Canada

• Professional growth opportunities in a fastevolving healthcare technology environment

Salary Range: $50000 to $70000/year.

Position Type: Net New

Supervisory Responsibilities: No

Work Environment: Hybrid (Office and Remote)

Why Join Teladoc Health

Impactful Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada that thrives on engagement learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care at every stage in a persons health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada Inc. uses artificial intelligence-assisted tools as part of our recruitment process including to screen and evaluate candidates. These tools support but do not replace human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

We are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please reach out to us at