Senior Product Manager, Servicing
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members were changing the way people think about and interact with personal finance.
Were a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The Role
SoFis Loan Servicing team owns the post-loan funding experience for millions of members across SoFis lending products. We are looking for a Senior Product Manager to build and scale our multi-product servicing platform to meet the needs of our members and business.
In this role you will partner closely with engineering research data science design legal operations and business stakeholders to bring new capabilities to life and ensure they deliver measurable results. You will also drive member engagement cross-sell and ultimately increase member lifetime value as SoFi expands its product offerings.
This is a highly cross-functional and high-impact role for a product leader who thrives in ambiguity can set clear direction in evolving spaces and is equally comfortable defining strategy and driving execution.
What youll need:
- 3 years of product management experience preferably in fintech financial services or a similarly regulated data-intensive environment
- Demonstrated ability to own a feature or product area end-to-end
- Strong customer instincts: you can identify the right problems to solve prioritize confidently and articulate what done looks like for our members
- Enough technical fluency to have credible conversations with engineers about system architecture trade-offs and feasibility
- Clear written and oral communication: you write quality documents run focused meetings and know how to tailor the message for engineers vs. leadership
- Experience using data to drive decisions by pulling metrics reading results and iterating based on evidence
- Ability to manage cross-functional stakeholders (engineering ops compliance legal finance) and keep execution on track within a multi-team environment
Nice to Have:
- Experience in lending loan servicing payments or financial services operations
- Familiarity with third-party servicer integrations or complex vendor relationships alongside product work
- Exposure to compliance adjacent product work: fair lending regulatory reporting or audit readiness
- Comfort with SQL or self-serve data analysis tools to diagnose borrower behavior and product outcomes
- Experience working on legacy system modernization or platform migration initiatives
Required Experience:
Senior IC
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
