Manager, Information Technology
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
At Arctic Wolf you wont just watch the cybersecurity industry evolve youll help lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the world. Were proud to be recognized by Forbes CNBC Fortune CRN Bartner Peer Insights and IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If youre looking for meaningful work smart teammates and the chance to make a real impact in a high-growth company thats redefining security operations Arctic Wolf is the right place for you!
Our mission is simple: End Cyber Risk. Were looking for a/an Manager Information Technology to be part of making this/that happen.
Position Overview and Objective
The Manager Information Technology will contribute to our IT department to providehighqualityoperational and technical cloud application and cloud infrastructure management to internal business functions at Arctic Wolf. You will work closely with internal stakeholders to minimize the adverse impact of incidents and problems prevent recurrence and ensure operational reliability across cloud platforms SaaS applications and network infrastructure.
This position leads a team of technical SMEs responsible for Arctic Wolfs internal core services serving as the primary point of accountability for service performance operationalreporting and continuous improvement. You willmaintaindeep knowledge of supported business processes and operational workflows while partneringcross functionallywith IT teams responsible for developing supporting securing and testing applications and underlying infrastructure.
Responsibilities
- Lead andmanage daily operationsofvarious IT teams ensuring alignment with strategic businessobjectives effective workloadmanagement escalation handlingandtimelyresolution of service issues across cloud applications SaaS platforms and supporting infrastructure.
- Operate within anITILbasedsupport model emphasizing service quality stakeholder communication and engagement whileestablishing tracking and reporting operational metrics related to incidents requests problems and changes.
- Own service performance reportingfor cloud infrastructure network services and SaaS applications including availability incident trends SLA adherence mean time to resolution (MTTR) backlog health and recurring issue analysis.
- Manage and direct project workfor the teamestablishingtimelines and accountability for initiatives such as system upgrades SaaS rollouts audits cloud migrationsinfrastructureand operational process improvements.
- Provide regular reporting to leadershipon team performance service health risk areas operational trends and project progress translating technical data into clearbusinessrelevantinsights.
- Contribute to planning and executionof application upgrades releases and configuration changes including input into implementation strategies backup procedures and rollback plans.
- Provide input on application andinfrastructurescalability resilience and capacity planning to support Arctic Wolfs growth and operational needs.
- Oversee cloud infrastructure andnetworkadjacentservices ensuring secure reliable operations across environments such as AWS identity platforms and core connectivity services supporting internal applications.
- Planning and secure operabilityof enterprise SaaS platforms including (but not limited to) Egnyte Microsoft 365 Zoom Slack and other critical business applications.
- Leverage ServiceNow as the system of recordfor IT operations ensuringaccuratedata capture across incident request problem and change processes to support operational reporting and continuous improvement.
- Partner with ServiceNow platform ownersto enhance workflows dashboards knowledge content and automation that improve service delivery reduce manual effort and increase operational transparency.
Experience & Requirements
- Deephands-onknowledge of ServiceNow including incident request problem and changemanagement operational reporting dashboarding workflow optimization and data quality governance within an ITILbased operating model.
- Strongexpertisein enterprise SaaS platform support and operations including service ownership availabilitymanagement incident response vendor coordination access governance and lifecyclemanagement forbusiness-criticalapplications.
- Broad infrastructure and cloud operations knowledge including cloud platforms (e.g. AWS) identity servicesnetworkadjacentservices and core enterprise infrastructureto support secure scalable internal systems.
- Proven ability to translate operational data into executivelevelreporting including service health SLA performance incident trends risk areas and continuous improvement opportunities.
- 5-7years of peoplemanagement experience including building leading and scalinghigh performingtechnical teams;managingsenior technical SMEs; performancemanagement; coaching; and workforce planning.
- Strong leadership incross functionalenvironments partnering effectively with Security Infrastructure Engineering and Business stakeholders to drive outcomes.
- Excellent communication and stakeholder management skills with the ability to clearly articulate complex technical concepts to both technical and nontechnical audiences.
On-Camera Policy
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.
About Arctic Wolf
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All India wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible annual leave paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
Fertility support and paid parental leave
Employee Assistance Program
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entire experience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing View our Hiring Page to learn more about our application process.
Security Requirements
Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Required Experience:
Manager
About Company
Arctic Wolf delivers dynamic, 24x7 AI-driven cybersecurity protection tailored to the needs of your organization. Ready to boost your cyber resilience?
