ClinicalPractice Assistant Lead

Site: Mass General Brigham Medical Group Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

Job Summary

Oversees the day-to-day administrative operations of an outpatient clinic or physician practice to ensure efficient workflow high-quality patient service and smooth office operations. Supports leadership by coordinating daily staff activities prioritizing work assignments troubleshooting operational issues and serving as a resource to team members. Provides guidance and training to staff while maintaining strong knowledge of scheduling registration and billing systems. May act as backup support for a Supervisor or Manager as needed.

Essential Functions

Coordinates and supports daily operations of the clinic or practice to ensure efficient workflow and excellent patient service.
Assists with assigning and prioritizing staff workflow to meet operational needs.
Troubleshoots scheduling registration billing and operational issues escalating concerns when appropriate.
Provides backup support for leadership including Supervisors and Managers as needed.
Serves as a Super User for scheduling registration and billing systems offering guidance and training to staff.
Assists in onboarding orientation and ongoing training of new and existing team members.
Performs advanced or specialized administrative functions such as surgical scheduling provider schedule changes and template/block management.
Provides backup coverage for clerical staff by performing routine administrative and front desk duties.
Schedules patient appointments maintains accurate appointment records and ensures timely follow-up.
Processes patient billing forms and scans documents into the electronic medical record system (LMR/EMR).
Requests and follows up on patient medical records referrals and laboratory test results.
Opens distributes and manages incoming mail faxes and other correspondence.
Prepares and types forms records schedules memos and other documents as directed.
Provides day-to-day functional guidance and support to team members.
Assists leadership with monitoring daily activities and staff productivity within the practice.

Education
High School Diploma or equivalent preferred.

Can this role accept experience in lieu of a degree
No.

Licenses and Credentials
Certified Medical Assistant (National Certification) from an accredited certifying body preferred.

Experience
Minimum of 57 years of office or administrative experience required.

Knowledge Skills and Abilities

• Proficient in Microsoft Office Suite and related office applications.
• Strong verbal and written communication skills.
• Excellent organizational and administrative skills.
• Demonstrated leadership abilities with experience guiding or supporting teams.
• Ability to effectively collaborate with staff at all organizational levels.
• Strong time management skills with the ability to prioritize competing demands.
• Knowledge of Generally Accepted Accounting Principles (GAAP).
• Ability to adapt to changing priorities deadlines and a fast-paced work environment.

We are currently hiring a full-time 40-hour Lead Clinic/Practice Assistant to work on-site at 4 Centennial Drive in Peabody Monday through Friday from 8:30 AM to 5:00 PM. Our Practice Assistants play an essential role in delivering high-quality care and ensuring an exceptional experience for our patients.

Onsite

4 Centennial Drive

40

Regular

Day (United States of America)

Pay Range

$25.99 - $37.83/Hourly

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0400 Mass General Brigham Medical Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework