Marketing RepVIP Lounge Host Part Time or Full Time, Evenings

This position typically starts at $18 per hour and works a variable schedule including evenings weekends and members begin accruing PTO starting on day one and fulltime employees are eligible for benefits after 90 days.

This role puts you right in the heart of a lively fastpaced entertainment environment where you get to connect with guests and elevate their experience every day. Youll become the goto expert for helping visitors navigate the Caesars Rewards program solve account challenges and keep everything running smoothly on the floor. With opportunities to collaborate across departments resolve realtime issues and authorize highvalue perks youll play a key part in creating memorable guest position also puts you at the center of a warm welcoming environment where you get to greet guests offer personalized service and make every visit feel special. Youll keep the Laurel Lounge running smoothly by managing access anticipating needs and working as part of a fastmoving team that keeps the space spotless and inviting. Every shift brings new interactions new moments to brighten someones day and plenty of opportunities to showcase your hospitality skills

If you thrive in an energetic setting where every shift brings something new this position delivers that momentum.

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag ID and licenses ready to work with a positive readytolearn attitude.

• Greets guests and team members warmly and professionally supporting our Family Style Service culture.

• Works a flexible schedule including nights weekends holidays and overtime as needed.

• Provide Family Style Service and support all aspects of the Caesars Rewards loyalty program.
• Responsible for maintaining daily procedures which include discerning appropriate ID filing record keeping problem solving and navigating various computer software/programs.
• Assist guests with all data integrity account issues; including issuing Caesars Rewards cards PIN creation changes and resets out of sync mail files suspended accounts returned mail and research all account discrepancies and inquiries regarding tracked play and coupons
• Help facilitate the front-line execution of various marketing efforts.
• Issues new and replacement Caesars Rewards cards to guests
• Stays knowledgeable and able to articulate to guests information about the various ongoing and future promotions.
• Interact with other casino-related departments on a routine basis.
• Be visible and available to listen to and discern guest concerns and quickly attempt to remedy different situations.
• Manage guest lines in an efficient manner.
• Perform all routine opening/closing responsibilities.
• Always available to assist with other duties when necessary to support marketing efforts and or the Caesars Rewards loyalty program.
• Verifies guests eligibility to enter private Laurel Lounge areas and eligibility of guests. Maintains access to the VIP Laurel Lounge within department standards
• Help service guests as necessary in a team aspect. Busses guest seating areas as needed in adjacent area.
• Ensure compliance with internal regulations and Missouri Gaming Commission regulations.

• Must be at least 18 yrs. of age.

• Ability to read write and understand English.

• Communicates effectively and maintains positive working relationships with guests coworkers and management.

• Must pass the required background check.

• Must be able to obtain a Missouri Gaming License

• Well-groomed hair and personal hygiene are essential.

• High School Diploma

• Excellent communication and organizational skills.

• Must be able to type 30 - 35 word per computer skills preferred.

• Must enjoy working with the public. Previous experience working in a customer service position.

• Ability to work in a loud fastpaced environment while handling multiple tasks under time constraints.

• Requires frequent walking bending lifting reaching pushing and pulling throughout the shift.

• This position may require long periods of sitting standing. Must be able to lift up to 40 pounds on an occasional basis reach above head occasionally bend below knee level occasionally and rotate torso periodically.