IT Support Engineer

Ensera Design is a world-class user-centred innovation and product development consultancy specializing in the medical and consumer health sectors with offices in Bristol Colorado and New Jersey. As part of Ensera we collaborate globally with contract manufacturing facilities in Europe the USA and Asia.

We are currently seeking an IT Support Engineer to join our team in the Bristol office.

In this role youll report directly to and work alongside the Head of IT to provide ongoing IT support to the design & product development business whilst also contributing to wider group projects as needed.

Occasional travel to other Ensera locations including Ireland Poland and the USA may be required and some projects could involve evening or weekend work.

About you

Your role is to help keep our team up and running so a people-focused rapid response attitude is essential. Strong communication skills and the ability to explain technical information in clear everyday terms are vital.

You know how to prioritise requests and issues pragmatically as they come in using your technical knowledge to swiftly diagnose and resolve problems all while communicating openly and managing expectations effectively.

Youll sometimes work independently and at other times collaborate with members of Enseras wider IT team so having an open-minded and cooperative approach is crucial.

Your attention to detail is exceptional whether its following policies and processes or creating project documentation and training guidelines.

Your skills and experience

Whilst you do not need to meet all of these points please ensure you meet the majority of them before making an application:

Essential skills and experience

• Proficient in managing and troubleshooting Windows 11 OS Microsoft 365 apps and cloud services (Azure AD Exchange Teams SharePoint).

• Experience supporting on-premises hardware servers and services.

• Skilled in diagnosing and resolving hardware software and connectivity issues with expertise in Windows and Microsoft 365.

• Understanding of TCP/IP DNS DHCP and VPNs for network troubleshooting and maintenance.

• Experienced in collaborating with external service providers to resolve complex issues and deliver projects.

• Proven track record of driving continuous improvement in IT projects and systems.

• Experienced in deploying configuring and testing new software hardware and IT infrastructure.

• Skilled in creating user guides technical documentation and training colleagues on systems and applications.

• Expertise in data migration with minimal disruption to business operations.

• Proven ability to provide training on common IT issues new systems and security best practices.

• Solid understanding of data protection regulations and security best practices.

• Tracking and managing IT assets ensuring up-to-date records.

Beneficial skills and experience

• Experience in any of the following areas would be extremely desirable:

• Working within the creative pharmaceutical or manufacturing industry.

• SolidWorks PDM

• Apple device support especially MDM software such as Jamf or Mosyle

• Ubuntu Linux

• PowerApps/Power BI

The salary for this role is 30000 to 35000 commensurate with the experience fof the successful candidate. Please note we ask you to provide your expected salary within the band as part of your application this helps us understand how you view your experience against the roles scope.

Why work with us

Ensera Design offers interesting and varied work combined with a supportive team culture to provide a stimulating environment where you will have the opportunity to develop and learn from others. We offer flexible working policies where working patterns are agreed with our line managers taking into account the role needs of the individual and the team.

We recognise that we are only as good as our people and we know how important it is to support our team.

We offer:

• Performance-related company-wide bonus.

• Flexible hybrid working in line with our core hours (MonThu 9:30am12:00pm & 2:00pm4:00pm; Fri 9:30am12:00pm).

• Private healthcare for you and your family.

• Enhanced maternity and paternity leave.

• Salary exchange pension scheme.

• 25 days of annual leave plus the option to purchase up to one working week and additional days for length of service.

• Access to our Employee Assistance Programme and digital wellbeing platform.

• Cycle to Work & Electric Vehicle Lease schemes.

• Death in service (x4 gross salary).

• Training and development opportunities including dedicated learning days and regular knowledge-sharing sessions.

• A free lunch the first Monday of every month alongside our company-wide meeting.

• Free breakfast every Wednesday and plenty of opportunities to socialise including team-organized activities summer and Christmas parties and more.

About us

We are based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state-of-the-art labs a design studio usability suites and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops were just a short walk from Park Street the Harbourside and St. Nicks Markets.

We are proud of our values:

• Find a way: We work as one team combining our knowledge and experience to unite around a shared goal. We trust each other and do whats needed to get things done and exceed expectations.

• Pull together: We believe anything is possible. When faced with challenges we take the initiative using our creative spirit and determination to find bold solutions and deliver results that move us forward.

• Care: We act with integrity take pride in our work and support each other. We each play our part to make a positive impact for our customers our colleagues and our planet.

Our diverse multidisciplinary team spans research design human factors engineering prototyping manufacturing and beyond. Together we deliver cutting-edge solutions for clients ranging from global leaders to innovative start-ups with a particular focus on medical devices drug delivery orthopaedics and diagnostics.

Do we sound like a good match for you

If youd like to discuss the role or would like to discuss any reasonable adjustments you may need to make your application wed love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via .

Please note we intend to shortlist applications as they come in and we reserve the right to close the vacancy earlier if we have a high level of applications. We look forward to hearing from you!

At Ensera Design we believe that designing for people means including all people starting with the team behind the work. Our human-centred design ethos is rooted in empathy and our values pull together find a way and care guide us in building a team that reflects the diversity of the world we design for.

We know that different perspectives lead to better ideas stronger collaboration and more meaningful outcomes. If you meet the skills and experience for this role we welcome your application whatever your background identity or path into design. What matters to us is that you share our belief in purposeful people-first design.

Polite notice for agencies We appreciate the interest from recruitment partners; however we are managing this hiring process directly and ask that agencies do not contact us regarding this role. Unsolicited CVs will be considered as a gift to Ensera Design.