IT Helpdesk Support

OUR PURPOSE

At HH Angus we strive to expand what is possible to shape a better future. We do this by empowering our employees to do their best work find meaning in what they do and provide opportunities to grow. As an independent consulting firm with over 450 employees we create innovative and sustainable solutions for our clients most complex challenges. Our passion is solving problems innovation is our culture sustainability is in our DNA and we thrive on our clients success.

MAKE AN IMPACT THAT MATTERS

Were looking for a service-oriented and tech-savvy IT Help Desk Support professional to join our Knowledge Management team in this role youll be the first point of contact for employees seeking technical assistance helping to resolve hardware software smartphone and network-related issues quickly and effectively.

Youll support the daily performance of computer systems by installing configuring maintaining and troubleshooting equipment and applications both in person and remotely. Youll provide clear guidance on IT products and services follow up on issues through to resolution and ensure a high standard of support across the company.

Youll also play an important role in strengthening our internal IT operations by escalating unresolved issues to the right resources recommending process improvements assisting with network security initiatives and preparing user support documentation and training addition youll provide backup support to other members of the IT team as needed.

This position is ideal for someone who enjoys problem-solving communicates well with a wide range of users and brings a proactive detail-oriented approach to technical support. Your work will help keep our teams productive connected and supported every day.

WHAT YOULL DO

• Maintains daily performance of computer systems. Installs modifies and repairs computer hardware and software. Performs remote troubleshooting through diagnostic techniques
• Responds to queries either in person email or over the phone and ensures that a high level of client support is maintained as a primary focus across the company
• Provides accurate information on IT products or services
• Follows up with client gains feedback and sees problems through to resolution
• Tracks routes and redirects unresolved issues to correct resources within the IT department
• Recommends procedure modifications or improvements
• Writes training manuals and/or support documents under manager review to support the development of skills for end-users
• Provides support with network security initiatives and recommends solutions to support IT and company initiatives
• Provides back-up to the IT Support Analyst Developer and/or Network Analyst as needed or requested
• Provides Smartphone support to HHA

WHAT YOULL BRING

• A diploma from college in an IT-related field
• 1-2 years experience in IT Helpdesk/Desktop support
• Exceptional communication and interpersonal skills both formally and informal
• Ability to work in a fast-paced environment and multitask
• Ability to work well with team members
• Demonstrates proficient technical skills and is able to deliver assigned tasks independently

WHY HH ANGUS

• Hybrid and flexible work options.
• Defined career path and mentorship support.
• Meaningful projects with real-world impact.
• Comprehensive benefits wellness programs and professional development.
• Inclusive collaborative culture where your voice matters.

TOTAL REWARDS

The expected salary for this role is between $55000 to $65000 annually. Base salaries are determined considering several factors such as skills and competencies experience education and internal and external competitiveness. Along with your base salary we offer a wide array of programs that include our Short Term Incentive bonus program technical and business training mentoring wellness initiatives the opportunity to participate in our coveted Defined Benefit Pension plan flexible work arrangement and hybrid work structure.

ARE YOU READY TO EXPAND WHAT IS POSSIBLE

Apply now with your resume and a brief cover letter highlighting your experience.

HH Angus is committed to providing an accessible work environment. Upon request during the recruitment process HH Angus will accommodate applicants with disabilities. For more information on our Accessibility Program please refer to our Accessibility Policy.

We thank all candidates for their interest but only qualified candidates will be contacted. We are an equal opportunity employer.