Information Technology Specialist – Infrastructure & Operations

Information Technology Specialist Infrastructure & Operations

ITPS Canada Ltd. London Ontario (On-site)

Build and support the infrastructure behind flight operations.

ITPS operates a complex technology-driven aviation environment supported by our Flight School Management System (FSMS) an ERP platform that powers training flight scheduling maintenance and procurement.

We are seeking an IT Specialist focused on infrastructure systems reliability and operational support to ensure the technology behind our operations is secure stable and scalable.

This role is less about helpdesk support and more about owning the systems that keep the organization running.

What Youll Work On

• Maintain and support the core IT infrastructure across the organization
• Ensure reliability of systems supporting flight operations and internal applications
• Manage networks devices and system access across operational teams
• Administer identity and access systems (Microsoft 365 Entra ID)
• Support and maintain environments used by internal applications (ERP and related systems)
• Monitor system performance uptime and security

Youll also play a key role in strengthening our infrastructure by:

• Improving system reliability monitoring and backup strategies
• Supporting automation and internal tooling improvements
• Helping integrate new systems and technologies into the environment
• Contributing to security and access control best practices

Your Role

• Own day-to-day infrastructure health and availability
• Manage user access devices and system configurations
• Troubleshoot issues across networks systems and endpoints
• Maintain documentation for infrastructure and processes
• Work closely with developers to support application environments
• Identify and implement improvements to increase stability and efficiency

Environment

• Microsoft 365 (Exchange SharePoint Teams Entra ID)
• Windows-based infrastructure (with some Linux exposure)
• Internal ERP platform (Laravel / React)
• Networked operational and scheduling systems

What Were Looking For

Core Experience

• Experience in IT infrastructure systems administration or similar roles
• Strong understanding of:
  • Networking fundamentals (DNS DHCP VPNs)
  • Windows environments and administration
  • Microsoft 365 / identity management
• Experience managing systems devices and access control

Infrastructure Mindset

• Focus on reliability uptime and system performance
• Ability to troubleshoot across multiple layers (network system device)
• Strong organizational and documentation practices
• Comfortable working independently and prioritizing operational needs

Modern IT & Automation

• Experience or interest in:
  • Scripting (PowerShell Bash)
  • Automation and process improvement
  • Monitoring and alerting systems
• Awareness of security best practices

Nice to Have

• Experience supporting application or development environments
• Familiarity with virtualization or cloud platforms
• Experience with endpoint management / MDM tools
• Exposure to regulated or operational environments (aviation industrial etc.)

Why This Role

• Own the infrastructure backbone of a real-world aviation operation
• Work across both operational teams and software systems
• High impact your work directly supports daily flight operations
• Opportunity to modernize and improve systems in a growing environment
• Exposure to a custom-built ERP platform and evolving tech stack

How to Apply

Please send:

• Your resume
• A brief summary of infrastructure environments youve supported
• (Optional) examples of improvements or systems youve implemented

Final Note

Were not looking for someone to react to issues.

Were looking for someone to ensure the systems behind our operations are reliable secure and built to scale.

AI Disclosure:We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.

Required Experience:

IC