Sr. Proposal Manager

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

About the team and role:

At Klaviyo our mission is to empower creators to own their growth. As we scale the RFP process is becoming an increasingly strategic part of how we compete and win with some of our most sophisticated customers. Were looking for a high-performing Proposal Manager to lead the charge in building and scaling our RFP response function.

This is a high-leverage high-impact individual contributor role with significant visibility and influence across the go-to-market organization. Youll be the first dedicated hire focused on RFP excellencemeaning youll play a critical role in shaping the systems processes and strategy behind how we respond to customer questionnaires. You wont be building from scratch - we already have RFP software and practices in place - but you will have the opportunity to define best practices elevate our approach evolve our systems and generally raise the bar for how Klaviyo shows up in competitive sales cycles.

Youll find strong support and eager partners across Sales Presales Marketing and other parts of the business. This is a chance for someone with the right experience to shape the future of the proposal management function at a world-class SaaS company - while also directly impacting revenue win rate and brand perception.

This role is in the Presales organization which also includes Presales Solution Architects and our Demo Experience team. If youre someone who thrives on crafting compelling narratives managing complex cross-functional projects and influencing strategic sales outcomes through precision and claritythis role could be for you. What youll get in return is the opportunity to be part of an extremely high-performing strategically-important team that works at the exciting intersection of engineering sales and customer engagement.

Supervisory Responsibilities:

• N/A

How youll make a difference:

• Serve as a trusted partner and internal champion for all things RFPbecoming the go-to expert for proposal strategy and execution.
• Own the end-to-end RFP RFI and security questionnaire response strategy and process from intake to submission including:
• Defining what it means to qualify an RFP/RFI balancing factors like effort quality and ROI
• Importing qualified questionnaires into our RFP software
• Drafting and refining initial answers to technical functional and business questions in RFPs and RFIs
• Sourcing and validating inputs from subject-matter experts across the company (e.g. Sales Product Legal Security Product Marketing)
• Packaging and delivering proposals in a compelling differentiated way that helps us win
• Maintain and improve a scalable up-to-date knowledge base of commonly asked questions and approved answers using our RFP software including:
• Ensuring all content is accurate consistent and on-brand
• Reviewing new content and adding to the knowledge base as appropriate
• Partner with Sales and Go-to-Market operational leadership to ensure our process is measurable and built for maximum effectiveness and efficiency including:
• Ensuring an effective qualification process and healthy RFP response rate
• Tracking and improving RFP win rates and turnaround times

Who you are:

• You have 5 years of experience managing RFPs or proposals in a high-growth SaaS environment preferably supporting enterprise or mid-market sales teams.
• Youre an exceptional project managerorganized detail-oriented and comfortable juggling multiple complex deliverables under tight timelines.
• You have excellent writing editing and communication skills with a strong instinct for tailoring content to different audiences.
• Youre collaborative and low-egoyou know how to bring people together to get things done and arent afraid to chase down answers or ask for help.
• Youre systems-minded and always looking for ways to improve the processwhether thats introducing a new tool optimizing workflows or creating better documentation.
• You understand the nuances of enterprise buying processes and what it takes to compete in a crowded market
• Youre excited by the idea of joining a company where your work will be visible valued and essential to how we win.

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