Enabling Technologies Clinical Support Specialist UK

Do you want to work for one of the worlds leading medical device companies

As an Enabling Tech Clinical Support Specialist you will provide expert clinical and technical support for Strykers Q Guidance spine and cranial navigation systems as well as legacy Nav3i and Airo systems. You will partner closely with surgeons OR teams and internal sales colleagues to ensure successful installation training and long-term adoption of advanced navigation technology.

This is a field-based role with approximately 80% travel combining remote first-line support with extensive on-site clinical presence including intraoperative guidance and hands-on training in hospital environments.

What you will do

• Provide field-based clinical and technical support for Q Guidance legacy Nav3i and Airo CT systems including first-line troubleshooting

• Deliver on-site clinical and intraoperative support to maximize system utilization and clinical value

• Train surgeons and OR teams on system use workflows and best practices

• Lead installation and integration of navigation systems and related healthcare IT solutions

• Support regional sales teams through pre-sales demonstrations and clinical expertise

• Act as first point of contact for remote customer support and training

• Resolve customer issues in line with service and escalation protocols

• Drive successful onboarding adoption and long-term customer engagement

• Collaborate closely with Application Engineers and sales teams as one Enabling Technologies unit
  

What you need

Required:

• Bachelors degree or equivalent professional experience in Medical Life Sciences Engineering or Business

• Proven ability to quickly learn understand and communicate complex medical technology and clinical workflows

• Strong organizational administrative and timemanagement skills suited to a field-based environment

• Excellent communication skills with the ability to train and support surgeons and clinical teams

• Strong customer-first mindset with a high level of professionalism and service orientation

• Stress resistance and strong problem-solving skills.

• Natural ability to build relationships and understand the needs of others.

• Attention to detail and ability to analyze written specifications.

• Solid computer proficiency including standard tools such as Excel

• Willingness to travel extensively (80%); valid drivers license required

• Fluency in English

Preferred:

• Minimum 2 years of relevant experience in healthcare medical devices or a clinical environment

• Knowledge of spine surgery navigation systems or spinal anatomy preferred

• Experience supporting procedures in an operating room or surgical setting

• Experience delivering clinical education onboarding or user training

• Proven ability to support complex technology implementations in hospital environments

• Experience partnering effectively with sales or commercial teams

What We Offer

• Comprehensive product field sales and leadership training

• High-quality products that make a meaningful difference to patients

• Competitive compensation including base salary commission and bonus

• Attractive benefits package including healthcare wellness programs and service awards

• Company car or car allowance mobile phone laptop and iPad

• A high-performing value-driven team environment

Location/Residency: London South East UK M4 Corridor Midlands or South Central UK.