AVP, Data Analytics & Insights – Canadian Operations

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Role Summary

The AVP Data Analytics for Canadian Operations represents a strategic opportunity to lead and transform the data analytics function for Canadian Operations. This role will develop and execute a comprehensive data analytics strategy that drives operational excellence efficiency and competitive advantage across all Canadian operational areas.

Reporting to the VP Transformation & Enablement the successful candidate will lead a team of 50 data professionals to deliver world-class business intelligence advanced analytics and data-driven insights that optimize operational performance improve client experience and enable data-informed decision-making across the enterprise.

This position balances strategic vision with operational execution - building new capabilities while transforming existing data foundations and analytics practices to meet the evolving needs of a modern digitally-enabled Operations organization.

What will you do

Data Analytics Strategy Development and Execution

• Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives balancing quick wins with long-term capability building

• Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving

• Partner with Sun Life Canadas Client Experience Office to align with overall Canada data and analytics strategy

• Establish metrics and KPIs to measure analytics function performance and business impact

Data Foundation and Governance

• Maintain existing data infrastructure while leading transformation initiatives to modernize architecture and adopt cloud-based solutions

• Implement robust data governance framework ensuring quality accuracy compliance and audit-proof processes for internal and external stakeholders

• Develop and enforce standards for data management documentation and controls

Business Intelligence and Reporting

• Lead BI function delivering timely actionable insights through operational dashboards scorecards and trending reports

• Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users

• Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Advanced Analytics

• Partner with Data Science team in CXO and other analytics partners to leverage common capabilities and drive innovation.

• Apply AI machine learning and predictive modeling to operational challenges proactively identifying automation and optimization opportunities

• Develop and operationalize predictive models for capacity planning volume forecasting and demand management

Team Leadership and Capability Building

• Lead coach and develop diverse team fostering high-performing culture focused on collaboration and innovation

• Provide proactive career development attract top analytics talent and build team capabilities to deliver on strategic objectives

What do you need to succeed

Education & Experience Requirements

• Minimum 10 years relevant business data and analytics experience

• University degree in Business Engineering Computer Science Statistics Mathematics or related discipline and/or equivalent combination of education/experience

• Advanced degree (Masters or PhD) in quantitative field an asset

• Professional certifications in data science analytics or business intelligence an asset

• Proven experience leading data analytics functions delivering measurable business value

• Experience in operations business process management or service delivery environments preferred

• Experience managing and transforming data infrastructure and analytics capabilities

• Track record of leading high-performing teams of professional knowledge workers

• Experience working in financial services insurance or regulated industries an asset

• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

• Strong understanding of data analytics concepts (predictive analytics machine learning AI)

• Deep knowledge of business intelligence tools platforms and best practices

• Experience with data governance frameworks and data quality management

• Familiarity with operational metrics performance management and process optimization

• Knowledge of statistical analysis modeling techniques and quantitative methods

Leadership Competencies

• Strategic Thinking:Ability to develop long-term vision while executing tactical priorities

• Stakeholder Management:Skilled at building relationships and influencing across all organizational levels

• Communication Excellence:Exceptional ability to translate complex data insights into clear compelling narratives for executive audiences

• Change Leadership:Proven ability to lead teams through transformation with minimal disruption

• Problem Solving:Creative and critical thinking to address complex business challenges

• Business Acumen:Strong understanding of business drivers operational dynamics and financial impact

• Collaboration:Ability to work effectively across multiple teams functions and geographies

• Results Orientation:Track record of delivering measurable business outcomes through analytics

Whats in it for you

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employeesachieve lifetime financial security and live healthier lives.

• Being part of our journey in developing the next greatest digital experience

• Agile behaviours faster decisions and learning as we go

• Pension Plan participation starts immediately and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions.

• Flexible Benefits from the day you join to meet the needs of you and your family.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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