Desktop Services Manager

Reports To: Director of Technology Customer Service

Duty Days: 238 Days

Wage/Hour Status: Exempt

Pay Grade: B08

Date Revised: 04/2026

Qualifications:

College hours high school diploma or GED

Strong understanding of current desktop hardware Chromebooks and classroom technology device standards

Excellent communication skills with demonstrated ability to coordinate Desktop Services needs across internal Technology departments

Ability to review construction plans for new school builds and remodels providing input on technology requirements to relevant departments

Five years of personnel supervision experience

Primary Purpose:

The Desktop Services Manager is responsible for the management of district Computer Field Engineers and the installation and maintenance of all district workstations Chromebooks and peripherals including printers projectors and hardware warranty programs. This role collaborates closely with the Network Engineering Manager Project Management Manager and Systems Engineering Manager on the installation and maintenance of infrastructure components such as fiber connectivity network cabling workstation imaging campus technology retrofits and district-wide hardware policies and procedures.

Major Duties and Responsibilities

1. Manage Desktop Support Services Operations

Monitor and manage the progress of pending active and inactive support tickets.

Communicate resolution status of open requests with relevant departments.

Utilize the work ticketing system to direct input update and resolve customer requests.

1. Supervise and Develop Support Engineering Staff

Provide daily supervision and oversight of assigned engineers and support personnel.

Facilitate ongoing training and professional development.

Conduct performance evaluations and provide constructive feedback.

Manage employee timekeeping weekly reports and related administrative documentation (mileage parts orders vehicle requests etc.).

1. Oversee Repair Shop Operations

Manage parts inventory and usage within the repair shop.

Coordinate ordering of stock and non-stock parts and supplies.

Track units sent out for external repair.

Evaluate new equipment for compatibility with end-user needs and district technology standards.

1. Manage Desktop Services Vehicle Fleet

Implement and maintain vehicle safety procedures in compliance with state and local regulations.

Coordinate routine maintenance (tires oil changes brakes etc.) through the Transportation department.

1. Facilitate Cross-Departmental Communication Maintain consistent communication with other Technology departments and customer groups to ensure service alignment and satisfaction.

1. Change Control and Project Management Maintain change control documentation and tracking for all relevant activities.

Lead project management efforts for desktop initiatives and tasks assigned by the Director.

Equipment Used:

Laptop and desktop computers printers copiers mobile phones and other standard technology peripherals.

Working Conditions:

Must be able to maintain emotional composure under stress. This position requires frequent district-wide travel and the ability to lift heavy equipment (up to 50 lbs). Occasional extended hours including weekends and holidays may be required to support campus desktop technology repairs and upgrades.

The foregoing statements describe the general purpose and responsibilities assigned to this position and are not an exhaustive list of all responsibilities duties or skills that may be required.

Required Experience:

Manager