Guest Service Agent

Guest Service Agent (Afternoon/Evening Shift)
Schedule: 3:00 PM 10:00 PM (with you having some flexibility)

Are you someone who thrives on creating great first impressions and delivering exceptional service Were looking for a Guest Service Agent who brings energy professionalism and a genuine passion for helping others to our front desk team.

In this role youll be the face of our hotelwelcoming guests managing check-ins and check-outs and ensuring every guest experience is smooth friendly and memorable.

What Youll Do:

• Greet and assist guests with a warm professional attitude

• Manage reservations check-ins and check-outs efficiently

• Handle guest requests and resolve concerns with care and urgency

• Balance multiple tasks while maintaining attention to detail

• Work collaboratively with team members to support daily operations

What Were Looking For:

• A positive outgoing personality and strong communication skills

• Proven customer service experience

• Strong computer skills and comfort working with hotel systems

• Familiarity with property management systems such as Oracle Opera or Visual Matrix is a plus

• Ability to multitask prioritize and stay organized in a fast-paced environment

• A team player mindset with a willingness to jump in and help others

• A go above and beyond attitude for both guests and internal team members

Why Join Us

• Supportive team environment

• Flexible scheduling within afternoon/evening hours

• Opportunity to grow within hospitality

If you enjoy working with people staying busy and making a difference in someones daywed love to meet you!

Apply today and be part of a team that takes pride in exceptional service.

Additional Information :

Why Join Us

• Competitive salary performance-based bonuses based on realized sales
• Opportunity for career growth and professional development
• Supportive and collaborative work environment
• Discounts on stays and amenities across our hotel group

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally the following applies as well.

• Maintains a professional image including appearance verbiage and body language at all times
• Warmly greets both guests and coworkers (using the 10/5 first and last rule) every time they come in contact
• Actively listens to guests responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others as needed
• Continuously monitors the surroundings at work in order to identify any cleanliness safety security or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire utilizing protective gear and following safety procedures

All your information will be kept confidential according to EEO guidelines.

Ready to take your hospitality sales career to the next level
Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.

Remote Work :

No

Employment Type :

Part-time