Client Services Coordinator

30 hours per week (over 5 days)

About Us

Join a business thats growing innovating and shaping the future of print technology. At Konica Minolta were not just keeping pace with change were driving it. From advanced printing and scanning to cloud solutions and robotics our award-winning technologies empower businesses to move information faster and smarter. As we continue to expand and evolve were looking for passionate people to join us on this journey.

Were proud to offer workplace flexibility champion diversity and create an environment where wellbeing and inclusion are at the heart of everything we do. If youre ready to be part of a team that values ideas collaboration and growth this is your opportunity.

About the role

As a Client Services Coordinator you will be a key contributor within the NSW Branch providing support to key Education based Managed Print Service contracts which require additional support and governance due to their contract complexity and range of onsite managed services.

This role will provide contract management and governance to these accounts ensuring that all necessary day-to-day matters stakeholder management contract updates reporting and compliances requirements and onsite service capability are sufficient to help achieve our goals and build positive brand reputation.

You will provide support across both the public and private school sectors with a focus on customer satisfaction operational excellence and internal capability to fulfill our contractual requirements.

Key areas of focus of your role will include.

• KPI & governance reporting
• Change management
• Facilitation of operational meetings
• Internal and external escalation management
• Regular client liaison both onsite and remotely
• Identifying areas for improvement

Key Requirements for success

• Exceptional verbal and written communication skills that set you apart.
• A natural flair for delivering outstanding customer service.
• Superb organisational and time management abilities.
• A continuous improvement and process excellence mindset
• Strong attention to detail

What Youll Bring

• Confidence in supporting sales activity from telemarketing and presales engagement to managing leads purchase orders and accurate CRM updates.
• Strong organisational skills including reliable KPI reporting contract coordination and clear communication with internal and external stakeholders.
• A continuousimprovement mindset able to spot inefficiencies streamline processes and lift overall service and sales performance.
• Experience supporting service delivery including onboarding and rostering onsite staff coordinating new managed services and maintaining service documentation.
• The ability to guide and support onsite teams through training escalation management and daytoday problem solving to ensure highquality customer outcomes.
• Flexibility and dependability with a willingness to step in when needed and maintain accurate registers of resources and service arrangements.

As per Konica Minolta compliance procedures the successful candidate will be required to undertake background checks.

What can KM offer you

Were proud to be Certified by Great Place To Work reflecting the commitment we make to building a positive inclusive and empowering culture.
At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender age sexual orientation ethnicity religion or disability.
If you require any adjustments/assistance during the recruitment process please reach out to

Join our Teamand thrive in anenvironmentbuilt on strongCollaborationcontinuousLearningand personalGrowth.Everydayat Konica Minolta is anopportunitytoshareyourIdeas influenceChangeand engage with colleagues fromdiverse backgrounds andexperiences.

Required Experience:

IC