Process Improvement Manager Fluent German , Process Excellence

****Dear candidate - please upload your CV in English. Please note: Fluent German is required for this role ****


The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders no matter how large or small are delivered as quickly accurately and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business we are currently looking for a Continuous Improvement Manager (called ACES Manager internally). Be part of a fast-growing diverse and inclusive team!

As an ACES (Amazon Customer Excellence Systems) Manager you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself you will contribute to the optimization of the delivery stations operations providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Main responsibilities: - Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time you will have the responsibility for the day to day management of a Delivery Station providing leadership to Operations Supervisors Operations Assistants and Delivery Service Providers managing external agency relationships and performance.

This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.

Development and career opportunities:

The content of this role is dynamic having a changing focus based on the needs and priorities. This will allow the successful candidate to work with multiple teams build an european network and discover multiple career opportunities (within and outside the ACES team).

- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- Speak write and read fluently in English
- Speak write and read fluently in German
- Experience performing data analysis using MS Excel and other Microsoft Office tools
- Experience using data and metrics to determine and drive improvements
- Experience demonstrating problem solving and root cause analysis
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
- Experience communicating to senior management and customers verbally and in writing

- Knowledge of Six Sigma tools Lean techniques PMP or similar standards preferred
- Experience with data analysis tools such as Excel Pivot Tables SQL Tableau etc.

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