Care Team Experience Manager

Job Title: Care Team Experience Manager

Job Summary:
The Care Team Manager is responsible for managing caregiver staff and coordinating scheduling operations to ensure high-quality consistent service. This role blends care management team leadership and workforce scheduling to optimize client satisfaction caregiver engagement and operational efficiency.

Key Responsibilities:

• Caregiver Management
  • Overall management of the caregivers including performance improvement and development. Verification of caregiver training programs in collaboration with HR Generalist.
  • Manage and possibly discipline all caregivers who regularly call out experience late arrivals and/or early departures and continuously refuse assignments; take appropriate action working with the HR Generalist based on company policies.
  • Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly policies and procedures are adhered to and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
  • Creates moral-building recognition programs for the caregivers such as Caregiver of the Month acknowledgements of high-level performances and training completions.
  • Submit weekly reports and participate in daily huddles and weekly recap meetings.
  • Match caregivers to clients based on skills personality and care needs. Ensure that applicants have been adequately screened and that orientation/ hiring sessions are comprehensive according to standards and conducted for all new hires.
• Scheduling & Staffing Management
  • Oversee scheduling team (3 direct reports) to create manage and maintain client schedules to ensure full coverage of all shifts
  • Coordinate last-minute caregiver call-outs schedule changes and emergency staffing needs with scheduling team members
  • Optimize schedules to balance client needs caregiver availability and labor efficiency
  • Track and manage overtime travel time and scheduling conflicts
  • Use scheduling software to ensure accurate real-time updates and documentation
• Operations & Compliance
  • Ensure compliance with company policies state regulations and industry standards
  • Maintain accurate client and employee records including care notes and schedules
  • Collaborate with teams including operations client services human resources finance marketing etc.
  • Report to Operations Executive and follow strategic directives for the companys goals

Skills & Competencies:

• Strong organizational and multitasking abilities
• Excellent problem-solving skills especially under time-sensitive conditions
• Strong interpersonal and communication skills
• Ability to manage both people and logistics effectively
• Solution-oriented with high accountability
• Calm under pressure especially when dealing with last-minute staffing changes

Qualifications:

• Bachelors degree in Business Management Operations or other relevant fields highly preferred
• 2 years experience ideally in care management or home care industries
• Prior experience in staff scheduling workforce coordination or operations strongly preferred
• Knowledge of home care regulations and best practices
• Proficiency in scheduling software and electronic records systems

Work Environment:

• Office-based position in Irvine CA (M-F 9:00 AM to 5:30 PM)
• Frequent communication via phone and software systems
• Field visits based on business needs
• On-call or after-hours availability may be required for urgent scheduling needs
• Ability to work with tools such as the Microsoft suite Wellsky or similar CRMs Slack Docusign Canva Indeed etc.

Compensation and Benefits Package:

• $25/hour or commensurate with experience and skill level as well as other factors
• Quarterly personal performance bonus plus bi-weekly company performance bonus opportunities
• Employer contribution to health insurances (medical dental and vision) plus ability to participate in voluntary insurances (short-term disability AD&D hospital confinement critical illness and whole life)
• 401k plan
• $40/month technology stipend
• Access to company vehicle
• 5 paid sick days plus 6 paid holidays
• Advancement and growth opportunities
• Positive workplace culture Great Place to Work certified 7 times in a row!

IND601