Operations Manager
Charleston, SC - USA
Job Summary
Job Description Summary
The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team reporting to CHS Operations leadership. Under limited supervision the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes but is not limited to providing support to Environmental Services (EVS) Food and Nutrition Services (FANS) other purchased services data analysis space review and assessment committee support emergency management support and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed.A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained identify opportunities for improvement and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities workflows and support services are functioning effectively and aligned with divisional priorities.
The Operations Manager assists with planning and coordinating special projects operational initiatives and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed.
The Operations Manager will build relationships with leaders and staff across centralized system functions collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify validate and oversee performance metrics operational capabilities and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.
Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC000501 CHS - Linen DistributionPay Rate Type
SalaryPay Grade
Health-28Scheduled Weekly Hours
40Work Shift
Job Description
The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team reporting to CHS Operations leadership. Under limited supervision the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes but is not limited to providing support to Environmental Services (EVS) Food and Nutrition Services (FANS) other purchased services data analysis space review and assessment committee support emergency management support and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed.
A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained identify opportunities for improvement and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities workflows and support services are functioning effectively and aligned with divisional priorities.
The Operations Manager assists with planning and coordinating special projects operational initiatives and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed.
The Operations Manager will build relationships with leaders and staff across centralized system functions collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify validate and oversee performance metrics operational capabilities and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.
Additional Job Description
Education:
Bachelors degree from an accredited college/university required; Masters degree in a relevant discipline (MBA MHA MPH etc.) preferred. A minimum of 2-5 years of work experience in project management process improvement operational support or completion of an administrative fellowship.
Responsibilities:
40% Conducts proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained and services are functioning effectively. Identifies opportunities for improvement addresses operational issues in real time and collaborates with department leaders and frontline staff to ensure alignment with divisional priorities. Facilitates follow-up on identified concerns and escalates issues as appropriate to ensure timely resolution.
40% Supports the CHS Executive Team through planning leading and coordinating special projects operational initiatives and cross-functional activities including developing executive-level slide decks and presentations conducting analyses and providing flexible support to meet evolving leadership priorities and requests.
20% Operational building support including but not limited to Environmental Services Food and Nutrition Services Interpreter Services Patient Transport Security Guest Services Project Impact Valet Services Linen Distribution Respiratory Therapy PT/OT/Speech Pastoral Care Workplace Violence Prevention Committee and Space Committee. Fulfillment of additional Operations Manager responsibilities supporting hospital departments including but not limited to PFAC Arts and Healing EOC safety rounds leadership meetings clinical support and other operational priorities as designated by team leadership.
Physical Requirements
Mobility & Posture
Standing: Continuous
Sitting: Continuous
Walking: Continuous
Climbing stairs: Infrequent
Working indoors: Continuous
Working outdoors (temperature extremes): Infrequent
Working from elevated areas: Frequent
Working in confined/cramped spaces: Frequent
Kneeling: Infrequent
Bending at the waist: Continuous
Twisting at the waist: Frequent
Squatting: Frequent
Manual Dexterity & Strength
Pinching operations: Frequent
Gross motor use (fingers/hands): Continuous
Firm grasping (fingers/hands): Continuous
Fine manipulation (fingers/hands): Continuous
Reaching overhead: Frequent
Reaching in all directions: Continuous
Repetitive motion (hands/wrists/elbows/shoulders): Continuous
Full use of both legs: Continuous
Balance & coordination (lower extremities): Frequent
Lifting & Force Requirements
Lift/carry 50 lbs. unassisted: Infrequent
Lift/lower 50 lbs. from floor to 36: Infrequent
Lift up to 25 lbs. overhead: Infrequent
Exert up to 50 lbs. of force: Frequent
Examples:
Transfer 100 lb. non-ambulatory patient 50 lbs. force
Push 400 lb. patient in wheelchair on carpet 20 lbs. force
Push patient stretcher one-handed 25 lbs. force
Vision & Sensory
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depthperception: Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions:
Olfactory (smell) function: Continuous
Respiratoruse qualification: Continuous
Work Environment & Conditions
Effective stress management: Continuous
Rotating shifts: Frequent
Overtime as: Frequent
Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:
Manager
About Company
The Medical University of South Carolina located in beautiful historic Charleston, South Carolina.