Onsite Support & Hardware Engineer

Title: Onsite Support & Hardware Engineer

Location: Brooklyn NY

Department: Projects

Job Type: Full-Time

Ready to Escape the IT Grind Come Build Something Greater with My IT Crew.

AtMy IT Crew we believe every team member deserves a voice. Since 2016 weve been a leader in the Managed Service Provider (MSP) space by doing things differentlyempowering our people embracing innovation and delivering exceptional service.

We are looking for anOnsite Support & Hardware Engineerto join our Brooklyn team.This role is designed with a structured transition:

You will begin your journey with a dedicated23 months immersion in Hardware & Inventory. During this initial phase you will work internally to diagnose repairs organize the stockroom and master the equipment that powers our clients businesses (from desktops and laptops to kiosks).

Once this foundational period is completeyou will transition to your primary role as an Onsite Support Engineer.You will then serve as the trusted face of My IT Crew traveling to client sites to build relationships and solve technical problems utilizing the deep hardware expertise you gained during your initial training.

This position is ideal for someone who wants to know the nuts and bolts of the hardware before becoming the hero who keeps our clients up and running onsite.

What Youll Do

Phase 1: Hardware Engineering & Inventory (Office-Based / First 23 Months)

• Diagnose and repair a variety of hardware systems including desktops laptops kiosks and networking equipment.
• Manage the full lifecycle of hardware assets: receiving labeling storing shipping and tracking.
• Coordinate with vendors for warranty claims RMA processing and hardware replacements.
• Maintain accurate inventory logs and service records in ConnectWise and asset systems.
• Ensure the workspace and equipment areas remain clean organized and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.

Phase 2: Onsite Support & Incident Response (Primary Role)

• Deploy to client locations to resolve critical system downtime hardware failures or network outages that cannot be fixed remotely.
• Perform onsite installations upgrades and physical maintenance of IT systems.
• Serve as the face of My IT Crew during site visits collaborating with client staff to reassure them and resolve issues efficiently.
• Act as a liaison between the client and the internal service desk during complex onsite troubleshooting.

What You Bring

Experience & Education

• 3 years of Windows-based IT support systems administration or hardware repair experience.
• Associates or Bachelors degree in Computer Engineering/IT (Preferred) or equivalent experience.
• Certifications: CompTIA A is highly preferred. Additional certifications (Network Security Microsoft Modern Desktop) are a major plus.

Technical Skills

• Proven experience with hands-on hardware troubleshooting (component replacement diagnostics).
• Strong understanding of PC components operating systems (Windows/Linux) and networking basics (TCP/IP switching).
• Familiarity with ticketing systems (ConnectWise preferred) documentation practices and asset tracking.
• Experience with shipping/receiving labeling and equipment logistics.

Soft Skills

• Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
• Communication: Excellent interpersonal skills to work effectively with clients during outages.
• Organization: Detail-oriented mindset for tracking inventory RMAs and documentation.
• Problem Solving: A proactive mindset with strong critical thinking skills.

Why Youll Love It Here

• Useful living documentation at your fingertips.
• A team that listensand learns from each other.
• Weekly collaborative trainings not boring lectures.
• New tools new tech and no gatekeeping.
• A company that rewards initiative and values growthboth personal and professional.

Sound like you Lets talk.

My IT Crew isnt just a place to workits a place to grow contribute and thrive. Come be part of a team thats redefining what IT support can be.

Required Experience:

Manager