Senior Manager, Program Management

The Opportunity

Were looking for a sharp execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO roleits a high-impact seat at the intersection of M&A integration marketing transformation and AI-native ways of working.

Youll translate acquisition strategies and enterprise priorities into structured integration plans clear execution roadmaps and measurable business outcomes. Youll operate across cross-functional boundaries bring operational rigor to complex initiatives and drive accountability from kickoff to close-outusing AI as a strategic partner not just a productivity shortcut.

The ideal candidate has a track record in M&A integration and marketing program leadership thrives in ambiguity embraces AI-enabled workflows as foundational to how work gets done and knows how to move fast without sacrificing quality.

What Youll Do

Program Leadership & Execution

      Own end-to-end planning and execution for Marketing-focused M&A integrations and strategic transformation programs.

      Translate business priorities and acquisition objectives into structured program charters workstreams milestones and measurable outcomes.

      Manage multiple concurrent initiatives ensuring delivery on time within scope and within budget.

      Drive accountability and urgency across cross-functional teams. Challenge unproductive patterns and protect execution standards.

M&A Integration Planning & Delivery

      Build comprehensive integration plans in partnership with Marketing Product Sales Finance IT and other enterprise functions.

      Align integration strategy to broader enterprise objectives and synergy targets.

      Track and manage risks dependencies decision logs and critical path activities with precision.

      Ensure clear communication documentation and stakeholder alignment throughout the integration lifecycle.

Cross-Functional Collaboration

      Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution.

      Facilitate working sessions governance forums and executive reviews that move work forwardnot just update stakeholders.

      Serve as the connective tissue between strategic direction and day-to-day operational execution.

Strategic Planning & Prioritization

      Support portfolio-level planning and prioritization within the Strategic Execution Office.

      Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy.

      Translate strategic imperatives into actionable roadmaps with clear ownership and accountability.

Process Excellence & Documentation

      Identify and implement improvements to workflows tools and integration processes.

      Maintain structured documentation including charters requirements decision logs roadmaps and post-integration reviews.

      Define and document business requirements to support operational and system changes.

      Establish KPIs milestones and dashboards to monitor program health and outcomes.

      Deliver structured status updates and executive-ready reporting to senior stakeholders.

      Design feedback mechanisms into programs to drive continuous improvement.

AI-Native Execution & Accountability

      Leverage AI tools (Microsoft 365 Copilot Claude Zoom AI Companion and emerging platforms) as foundational to how you plan execute and communicatenot as optional add-ons.

      Identify manual processes ripe for AI automation design end-to-end AI-enabled workflows and measure time savings and adoption across the team.

      Use AI to generate executive-ready program narratives QBR content and stakeholder communicationsalways verifying outputs for accuracy before distribution.

      Coach cross-functional partners and junior PMs on AI-native methodologies prompt engineering and workflow automation best practices.

Qualifications :

What Youll Bring

      Bachelors degree required.

      12 years of relevant experience in Program/Project Management Strategic Operations M&A Integration or Marketing Operations.

      5 years managing large cross-functional initiatives in complex enterprise environments.

      Demonstrated success driving marketing programs or M&A integrations to measurable business outcomes.

      Strong command of project management fundamentals: planning risk management stakeholder alignment and execution tracking.

      Proficiency with AI-enabled workflows and tools (Microsoft 365 Copilot Claude ChatGPT Enterprise Zoom AI Companion or similar). Not just familiaritydemonstrated usage in day-to-day execution.

      Experience building or maintaining golden prompt libraries AI-enabled reporting workflows or automation pipelines for program management.

      Excellent communication and facilitation skills with a bias toward clarity and action.

      PMP and/or Agile certification preferred but not required.

FD21

For positions in this location we offer a base pay of $165500 - $250000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time