Senior PC Support Technician

We currently have an opening forSenior PC Support Technicianbased out of Frisco TX. 

TheSenior PC Support Technicianwill be responsible for the following: 

• Taking on a senior role in providing technical support ongoingmaintenance and support of future planning needs for the companys corporate and field desktop environment. 

• Provide lead technical support for the companys corporate headquarters and field offices that includes user on-boarding/off-boarding day-to-day maintenance designinstallation performance monitoring fine-tuning and data communications. 

• Diagnose systems and equipment failures and perform corrective actions to resolve any issues. 

• Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures. 

• Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution. 

• Assist corporate and field users with technical questions and light training. 

• Consult with IT teams and various departments to make sure projects are in line with the companys IT strategies and plans. 

• Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies. 

• Installation and maintenance of system updates for OS software and hardware. 

• Monitor the performance of the companys desktop/PC infrastructure and make suggestions for improving efficiency. 

Qualifications :

• Minimum of 6 to 8 years experience in Corporate Desktop Support running Windows 11/10 Mac OS Microsoft Active Directory/Entra ID M365 LAN/Wireless - Basic Network troubleshooting Palo Alto Global Protect VPN MFA Okta Verify Palo Alto Cortex XDR Security PC imaging Peripherals. 

• General knowledge and exposure to Windows Server Operating Systems and Active Directory Windows Group Policies Microsoft Office 365 Administration  Outlook SharePoint OneDrive Teams PowerShell scripting and user account management. 

• Working knowledge of computer and networking principles including the skills to utilize those principles and concepts including the common elements of networking that include SMTP Client/Server technologies Scripting File and Print services remote VPN Access DNS DHCP TCP/IP VoIP Network Access and internet Protocols Client/Server Technologies VoIP and Monitoring tools. 

• Excellent communication problem-solving multitasking skills and ability to take on responsibility in a lead role capacity. 

• Must be Customer-Service oriented and show an ability to take ownership of an issue. 

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 
  • Our office is based in Frisco TX

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.**

Remote Work :

No

Employment Type :

Full-time