Senior Sales Manager Commercial UK&I

ServiceNows Commercial team is scaling fast and we need a leader who can match that pace. As Senior Manager for Commercial Sales youll own the UK&I Commercial Growth business - leading a team of experienced Account Executives who drive net new logo acquisition and expansion across companies with up to 5000 employees.

This isnt a back-seat role. Youll coach deals shape GTM strategy build partner relationships across UK&I and work hand-in-hand with Customer Success to drive adoption and accelerate growth. Youll also help define what great looks like for the next generation of ServiceNow sellers.

Team Leadership & Talent Development

• Recruit coach and inspire a team of Commercial Account Executives focused on the commercial segment up to 5000 employees across UK&I
• Take full P&L ownership of the UK&I Commercial Growth business
• Build a performance culture grounded in learning accountability and customer impact
• Design and run enablement programmes that accelerate ramp sharpen execution and create a clear path for seller progression
• Lead weekly 1:1s pipeline reviews and live call coaching to reinforce value-based selling at every stage

Revenue Execution & Customer Growth

• Drive new business renewal and expansion targets - owning the number not just tracking it
• Lead account planning and territory strategy to maximise whitespace coverage and minimise churn
• Step in on high-stakes renewals negotiations and customer conversations to protect and grow ARR
• Embed data-driven and AI-powered tools into the teams daily workflow for sharper forecasting and smarter prioritisation

Partner & GTM Strategy

• Develop strategic partner relationships and co-create an UK&I GTM plan to serve the new business needs of the Commercial customer base
• Align with regional leadership to shape and evolve the Commercial strategy for the sub-5000 employee segment

Operational Excellence

• Maintain CRM rigour and process discipline to ensure forecast accuracy and clean pipeline visibility
• Partner with Operations Customer Success and Marketing to build a cohesive integrated go-to-market for the commercial segment
• Use performance analytics to surface trends early and drive continuous improvement across sales and renewal motions
• Partner with Customer Success to ensure customers realise platform value and are set up for long-term retention
• Collaborate with Finance and Legal on renewal terms and commercial structures that balance customer satisfaction with revenue consistency

Qualifications :

• 5 years in a software or SaaS sales environment with at least 12 years leading or closely managing a sales team
• A track record of coaching and developing mid-market sales teams to consistently hit and exceed targets
• Demonstrable results across expansion renewal and new business in a quota-carrying environment
• Strong command of SaaS commercial models and the full customer lifecycle - from acquisition through renewal and expansion
• Sharp communication and stakeholder management skills - you can influence up down and sideways
• An operational mindset: youre comfortable in the data spot patterns quickly and act on what you find
• Passion for developing people and building cultures where accountability and growth go hand in hand
• Experience with AI or automation tools to improve sales execution is a genuine advantage

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time