Technical Support Engineer Automotive

When vehicles are down youre the one they call.

Are you the technician everyone turns to when the fault is complex the pressure is on and the fix has to be right first time
Were looking for a Flying Doctor / Technical Delegate (Automotive) to act as a critical technical escalation pointsolving the toughest vehicle issues supporting service networks and keeping customers moving.

This is a hands-on high-impact role for an experienced automotive professional who thrives on diagnostics problem-solving and sharing knowledge.

What Youll Be Doing

As part of the Technical Assistance team youll combine field missions remote support and technical leadership to resolve individual vehicle cases and wider crossfleet issues.

Your work will include:

• Carrying out on-site and remote technical missions to dealerships authorised repairers and technical centresreducing downtime and clearing backlogs fast
• Diagnosing and resolving complex electrical electronic multiplexing and drivability faults
• Investigating both single-vehicle issues and systemic fleet concerns defining containment and corrective actions
• Using OEM diagnostic platforms (e.g. wiTECH POD DiagBOX VCI) for guided diagnostics ECU updates reprogramming and parameterisation
• Interpreting wiring diagrams service manuals and technical bulletins to pinpoint root causes and define effective repair methods
• Producing clear technical reports incident summaries and action plans for engineering quality and aftersales teams
• Managing cases through the Technical Assistance process ensuring KPI SLA and quality standards are met
• Coaching and supporting technicians at the point of repair delivering on-the-job training and knowledge transfer
• Feeding recurring issues and lessons learned into knowledge bases to drive continuous improvement
• Ensuring safe costaware working practices while managing tools equipment logistics and accurate case records

Qualifications :

What Were Looking For

Youll bring both deep technical expertise and the confidence to operate as a trusted escalation point.

Essential experience includes:

• Proven background in automotive diagnostics technical support dealership workshops field service or OEM/Importer technical assistance
• Strong hands-on track record resolving complex electrical/electronic issues using OEM diagnostic tools
• Ability to work across multiple sites or markets collaborating with workshops parts quality and engineering teams
• Experience producing technical documentation case reports and supporting technician training

Ideally youll be qualified to Master Technician level or equivalent through experience.

Additional Information :

Why Join

• Be the go-to expert for the most challenging technical issues
• Work across a variety of vehicles technologies and environments
• Combine hands-on diagnostics with coaching problem-solving and system-level impact
• Play a key role in improving first-time-right fixes customer satisfaction and network capability

Remote Work :

Yes

Employment Type :

Contract