VodafoneThree Service Readiness Manager – Transport & Fixed Line Ops

Werecreating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger thanweveknown before is taking just building a to build a culture alegacyand a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience inwhatit is a career-defining opportunity.

Transport & Fixed Line Operations are accountable for delivery & operations of high-bandwidth low-latency services across RAN Core Metro Data Centre Enterprise Networks WAN Customer Contact Services and more with a range of technologies including but not limited to Optical Transport Networks (OTN) IP/MPLS DWDM Ethernet Microwave DC Fabrics and WiFi.  We need to own and drive Operational Excellence evolve and embed the appropriate technologies refine processes and ensure our partners and suppliers are delivering to SLAs. 

What youll do

• Act as the single operational readiness point of accountability for the domain providing clear leadership across multiple programmes and suppliers by managing the delivery of Operational Service Readiness ensuring effective transition into Target Operational model and steady state functions utilising interim and strategic service model designs.
• Accountable for operational go/no-go recommendations at service acceptance and launch gates including formal sign-off that services meet agreed Service Acceptance Criteria before transition to Operations.
• Define and oversee hypercare arrangements including success criteria hypercare duration escalation routes and formal exit into BAU operations.
• Ensure appropriate operational testing is completed prior to handover including resilience testing failover scenarios performance security validation and support model walkthroughs and ensure Incident Problem and Change processes are explicitly defined tested and accepted as part of service readiness including major incident scenarios (incl. war gaming) and escalation paths.
• Define and track service readiness metrics including post-handover defects incident rates feeding any learnings back into delivery teams while challenging & preventing accumulation of operational / service readiness debt by ensuring deviations are risk managed rather than implicitly passed onto operations.
• Prioritise and Champion Data-Driven Operations and have the Customer front and centre of their decision-making process and dive partner and internal teams to deploy increased levels of automation and orchestration to improve joint performance along with continuous service improvements (CSI).

Qualifications :

Who you are 

• Experience of managing Service Delivery in a multi partner/vendor Operations environment
• Experience of driving operational excellence internally and across partner organisations.  Running SRM/ORM meetings tracking performance against agreed SLAs working collaboratively on issues and risks driving improvement roadmaps assessing maturity of services and agreeing priorities for CSI.
• Experience in driving interoperability across services and domains without compromising Network Stability.
• Experience of driving security compliance to agreed regulatory/industry standards or to align with any internal VodafoneThree security frameworks. 
• Understanding of Operational Delivery process and utilisation of OSS to achieve effective end to end Service Management Design.

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.
 

Additional Information :

Posting End Date: 17th May 2026

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time