Customer Insights Data Analyst

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

About This Role:

Performance Reporting

• Generates performance reporting andmaintainscustomer dashboards thatmonitorshow well we are performing based on customer needs and expectations

• Monitors data for emerging trends and new insights

• Measures and monitors results of actioned CX improvements against business outcomes

• Responsible forvoiceof the customer program management within Qualtrics which involves monitoring program health troubleshooting data pipeline and survey delivery issues and building customer data requests for new surveys.

Analytics & Action Items

• Analyzes customer feedback collected with appended customer data as needed

• Conducts periodic analytic deep dives on key customer feedback efforts across the enterprise

• Acquiresdata from multiple data sourcesin order toperform analysis and reporting

• Identifiesanalyzesand interprets trends or patternsin order toprovide answers to business questions as well as provide recommendations for action.

• Assistsin the creation of a business case for recommended key CX improvements

Survey Design Lead

• Supports teams across the organization whodesireto use surveys to generate customer insights.

• Leads efforts to clarify customer learning objectives design the survey conduct the analytics provide insights and recommendations as a result.

Data Architecture

• Leads efforts to collect store and make customer insights available for others toleverage.

• Ensures survey population is representative of target audience for each effort

• Ensures that daily survey filestransmitsuccessfully (in & out)

• Assistswith the onboarding and testing of any new customer insights vendors and/or capabilities

• Partners with EDM to ensure all new customer data acquisition storing and sharing are compliant with data protocols.

The Ideal Candidate for This Role:

Data

• Bachelors Degree in Statistics Economics Finance Business orotherrelatedfield.

• Experience using SAS R and/or SQL for statistical analysis extracting and manipulating data for reporting or data analysis

• Technical abilities in the areas of data mining predictive modeling and descriptive analysis

• Expert knowledge of excel

• Attention to detail and data accuracy

• Qualtrics experience preferred

Customer Insights

• Ability to lead others to clarify customer learning objectives

• Ability to design effective customer surveys to meet learning objectives

• Passionate about creating customer insights for others to guide and shape decision makingregardingproducts services experiences interactions

Planning and Communication

• Ability to communicate complex quantitative analysis in a clear precise and actionable manner

• Demonstrate excellent oral and written communication skills

• Ability to interact effectively with all levels of employees ranging from individual contributors tosrmanagement

• Demonstrates strong initiative and can work both taking the lead as well as collaboratively with team members

• Ability to continuallymonitordata completeness quality and integrity

• Requires excellent planning and organizational skills to drive analytic projects end to end with minimal direction

• Comfortable working in a rapidly fluctuating environment

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.