Home Care Staffing Scheduling Coordinator

Job Overview

The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers care managers clients and family members and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized proactive calm under pressure and able to make sound staffing decisions in a fast-moving environment.

Responsibilities & Duties

• Fill open caregiver shifts based on client needs caregiver availability and service requirements.
• Manage same-day call-offs and urgent schedule changes.
• Coordinate with care managers regarding client needs staffing priorities and service continuity.
• Communicate with caregivers clients seniors and family members regarding scheduling concerns.
• Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
• Maintain accurate schedule records updates and handoffs between shifts.
• Build working familiarity with caregiver strengths limitations and suitability for specific client cases.
• Escalate urgent staffing issues call-offs or service risks to supervisors or designated client contacts.
• Support smooth shift transitions and communicate relevant updates to the next shift.
• Contribute to schedule stability coverage planning and service quality.

Required Qualifications

• Experience in scheduling dispatch workforce coordination staffing or a similar operations role.
• Strong verbal and written English communication skills.
• Ability to manage multiple moving parts in a fast-paced service-driven environment.
• Strong judgment and decision-making under pressure.
• Ability to communicate professionally with clients family members and internal team members.
• Comfortable handling urgent staffing issues call-offs and last-minute changes.
• Strong organizational skills and attention to detail.
• Able to work weekends as part of a full-time schedule.

Preferred Qualifications

• Experience in home care healthcare scheduling caregiver staffing or healthcare dispatch.
• Experience in logistics dispatch or similar real-time coordination roles.
• Experience using WellSky or comparable scheduling / workforce systems.
• Background in a proactive service environment rather than a purely scripted call center role.

Educational Requirements & Certifications

• Bachelors degree preferred but not required.
• Relevant experience in scheduling dispatch healthcare support or operations may be considered in lieu of formal education.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Night Differential

Work Schedule

• NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM2:00 PM CST and 2:00 PM11:00 PM CST)
• SHIFTING SCHEDULE with weekend shift coverage
• WORK FROM HOME
• Php 40000 - 44500 all in

Required Experience:

IC