Encompass Admin
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members were changing the way people think about and interact with personal finance.
Were a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The Role:
The Encompass Administrator Team is responsible for all configuration and customization of the companys Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins Product and Management to evaluate business processes data integrity and compliance issues as they relate to the loan origination systems.
What Youll Do:
- Use your Encompass experience to provide frontline user support by troubleshooting and resolving day to day Encompass issues.
- Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate.
- Maintain open ongoing communication with the Encompass Systems Administrators and management regarding issues end user needs and trends
- Maintain Encompass users roles profiles security settings and loan access settings.
- Troubleshoot and maintain existing business rules for data entry triggers milestones and conditions in accordance with approved standards.
- Gather clarify and document business requirements for fixes enhancements and projects in collaboration with management residential lending teammates and the Encompass Systems Administrator.
- The ideal candidate must exhibit strong teamwork skills seamlessly integrate with the team and actively promote the companys core values.
What Youll Need:
- You will have graduated and your highest level of education is only a Bachelors Degree in Computer Science Business Administration or related degree
- You are available to start working immediately
- No more than 2 years of professional full-time work experience (excluding internships and research assistant roles)
- Reside in the United States and attended a university in the US
- Must have Encompass or Blend experience
- Ability to work quickly accurately and independently in a fast-paced environment
- Detail-oriented and strong time management/ organizational skills
- Excellent verbal written and interpersonal skills
Nice to Have:
- Experience in the home loans/mortgage industry
- Encompass Admin or ICE Admin certification
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
